Chill Insurance - document upload - insurance cancelled !?

long_b

Took out a policy though Chill for motor insurance (with Zurich).

Didn't receive text to upload my documentation so I emailed it.

Chill then sent me the text so I uploaded the docs via the bot on their website.

I was then contacted again by Chill so I emailed the documents in a second time.

I've just received a registered letter from Zurich saying my policy had been cancelled as they have not received the required documentation.

Has anyone had a similar experience with Chill or am I just unlucky ?

Del2005

You want to get back onto Chill ASAP, having a cancelled insurance policy is a big issue and will cause you hassle when trying to get another insurance policy

long_b

Thanks very much for that.

Turns out the No Claims I had uploaded was dated Sep 2021 and they said that wasn't current enough so they had it down as a missing document.

Oddly I haven't had to supply a No Claims letter for years, and definitely haven't had an issue with any being out of date.

GM228

https://www.boards.ie/discussion/comment/118505559#Comment_118505559

Which is odd as Chill (just like Zurich themselves and pretty much every insurer) recognises a NCB for two years.

Did you have another insurance policy between September 2021 and the taking up of this policy?

MEGA BRO WOLF 5000

Had the same problem with their portal, uploaded everything but for whatever reason Chill didn't get them or were missing one document. Insurance cancelled. Got on to them and they could see documents were actually uploaded... It's an extremely poor portal in fairness. It's not very clear on what's been uploaded and what has not.

Chill sorted it for me anyway.

long_b

Got them a NCB letter from previous insurer dated today. Now they're saying that won't do and they need a Cancelled NCB letter.

Will not be going with Chill in future.

zg3409

I had similar rang them twice and they said they would fix it, they did the second time