series x giving trouble

brady12

so my series x is crashing constantly on certain games making some games unplayable . iv deleted and re installed games . factory reset it . tried having xbox off line .forza 5 , far cry 6 and tales of arise worst ones . san andreas and halo never crash . i bought it not far after launch so it's well after warranty . i'm screwed really ?

gmg678

when did you buy it? I bought mine on lunch day and my warranty only expired at start of the year. check your Microsoft account and it will tell you when the warranty is finished.

brady12

https://www.boards.ie/discussion/comment/118498128#Comment_118498128

25th December 😩. says it's expired . i will buy extended one next time . seems be no stock anyplace either

Hellrazer

Your warranty is well over a year here - Sale of goods act and all that. Id a similar problem with a One X and it was covered 3 years after Microsoft said it expired.

Go back to the original seller with your receipt and quote the sale of goods act. Worst case its 2 years warranty EU wide.

https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html#lc9fb2

The right to a remedy applies for at least 2 years across the EU. Member States are allowed to set longer time limits (known as limitation periods). In Ireland, the limitation period is 6 years. This means you are entitled to raise a problem about a product for up to 6 years from the date of buying.

brady12

https://www.boards.ie/discussion/comment/118498435#Comment_118498435

thanks .i got it in argos . so i will go back into store and quote that ?

i rang microsoft and the fella i dealt with was a w****r . just dismissed me told me bring it to repair centre and if you sent it to us cost at least €300 🤣. then told me again do all extensive troubleshooting iv already been doing with two weeks 🙄

Hellrazer

Yep go back to Argos and quote the 2 year minimum warranty - they`ll try to fob you off but have everything printed off and ask for a manager.

It was argos I had the problem with and they covered it.

If that fails - small claims court. A one year old 700 euro console shouldnt fail in a year.

brady12

thanks man. really appreciate it . other wise i be screwed .

Treppen

Long shot . Did you try a different telly?

Might be picking up something wonky in telly display settings!

brady12

https://www.boards.ie/discussion/comment/118502280#Comment_118502280

no but that thought has crossed my mind. that it's some tv settings causing it and iv tried it with diff tv settings off but still crashed . it's LG CX . But iv ps5 and pc plugged into it too and not a bother .

CatInABox

https://www.boards.ie/discussion/comment/118503238#Comment_118503238

Swap the socket and swap the cable too, no harm in checking the easy stuff.

brady12

https://www.boards.ie/discussion/comment/118502280#Comment_118502280

tried that same result . even tried it on a 10 year old tv as opposed to the LG CX and had same result