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Registering device from abroad

  • 08-01-2022 9:21pm
    #1
    Mayoo4sam
    Registered Users, Registered Users 2 Posts: 1 ✭


    I was recently having trouble verifying an online transaction with the swipe to approve popup . Whenever promoted I would swipe to approve and the app would restart , I would then login and then nothing would happen.


    I tried to uninstall and reinstall the app and now I cannot re register my device , as I am not receiving the security sms to my phone number . I live abroad but my registered phone number is still my Canadian number with the country code attached. I cannot call during business hours due to time difference and in me working Monday to Friday and it seems like such an easy fix. How can I go about fixing this issue?



Answers

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there

    Sorry to hear you are having issues receiving the security texts.

    However, this issue can only be resolved via an inbound call.

    I understand you have difficulty calling us but for security reasons we can only resolve this over the phone

    The number to call our colleagues on is +353 1 404 4000 if calling from abroad and our lines are open between 9am to 5pm Monday to Friday Irish time

    Thanks

    Declan



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