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How long should I wait for a response to a refund request?

  • 06-01-2022 11:09am
    Registered Users Posts: 617 ✭✭✭

    I had a PCR test at a Randox test centre scheduled 4 weeks ago. In the end I didn't need it, so I cancelled the appointment via their cancellation form. I cancelled well in advance of 24 hours before my time slot (as requested). I got an automated reply that if I was waiting for a refund it would be dealt with "in due course".

    3 weeks later I still hadn't received a refund or a reply, so I contacted them again via their contact form (and their hotline, but I gave up after being on hold for 50 minutes). It's another week later and still no reply.

    What are my options here? Tell them I'll request a chargeback if they don't reply and give them an ultimatum? I know they're busy but I'd expect a least a basic personal reply by now.