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Aer Lingus flight change

martinbrendan@e · 2021-12-27 22:18:52

Hi, Looking for some advice on a situation that has arisen with a booking I have with Aer Lingus. I booked a 10am flight but Aer Lingus changed the flight to 12.05pm which means I will miss the appointment I originally made the earlier flight for. I have requested a refund of costs but they are insisting that I have a free…

27-12-2021 10:18pm

#1

martinbrendan@e

Registered Users, Registered Users 2 Posts: 21 ✭

Join Date: December 2007

Posts: 20

Hi,
Looking for some advice on a situation that has arisen with a booking I have with Aer Lingus. I booked a 10am flight but Aer Lingus changed the flight to 12.05pm which means I will miss the appointment I originally made the earlier flight for. I have requested a refund of costs but they are insisting that I have a free change and am not entitled to a refund.
I have read on their website that if they change a flight by more than 2 hours you are entitled to a refund !
Does anybody know the rule ?
Thanks

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