Xmas troubleshooting!

I bet Santa has delivered a lot of Xbox Series S/X last night, having trouble? Post here and if I see it before someone else I’ll try help you out or someone else can! Might help with localised problems and some folks may be experiencing the same problem as a few others which would help expedite resolution!

ShaneU

Xbox series x won't connect to wifi. I'm entering the right password. Tried resetting router, no joy. It's a virgin media hub 3.0

https://www.boards.ie/discussion/comment/118391915#Comment_118391915

Are you able to try wired? If so does it work? I’m not with virgin anymore but when I was I had no issues connecting on a series s so I’d nearly bet it’s a virgin issue, might be worth checking router settings or contacting virgin media.

ShaneU

Router is on a different floor so I can't try wired. Xbox seemed very sluggish when I first turned it on. I had to restart it twice for the list of wireless networks to even show up. Mobile set up wouldn't work either.

https://www.boards.ie/discussion/comment/118391994#Comment_118391994

Hmm could be another issue try a factory reset there may have been a bit of an issue when setting up that might explain the problem. Trying to think otherwise there may be a problem with the WiFi card, but the system running sluggish overall wouldn’t be caused by that in fairness.

ShaneU

Can't do a factory reset I can't even get past the set up menu

ShaneU

Finally got it to connect using mobile setup after resetting the box six times. Thanks for your help anyway.