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  • 01-12-2021 1:19pm
    Registered Users Posts: 472 ✭✭

    Had to use 11811 recently from an eir landline as internet was down and it was urgent.

    Two calls were made to 11811 for a total of less than four minutes. They have been charged at a total of €18 plus VAT.

    I knew directory enquiries could be expensive but this was ridiculous.

    Q1. Is this charge about right ?

    Q2. Are 11811 obliged to tell you of the cost per minute before you proceed with the enquiry ?


  • Registered Users Posts: 2,293 ✭✭✭billybonkers

    1 - sounds about right yes

    2 - no they are not

    3.99 per minute from landline and 3.99 set up fee

  • Registered Users Posts: 3,817 ✭✭✭Darc19

    2.28 a minute and 61c a minute or part of afterwards.

    It's also a loss maker as very few people use it, but the staff have to be there to answer.

  • Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,455 Mod ✭✭✭✭Cabaal

    My understanding is you'll also incur charges if 11811 connect you to the number you've asked for rather then you just noting the number, likely explains the high cost you've incurred if you did this

  • Registered Users Posts: 20,432 ✭✭✭✭dxhound2005

    The directory enquiry charge that appears on your phone bill will be made up of:

    • a connection cost; and

    • the cost per minute.

    The cost will also be influenced by whether you choose to use the onward call connection service, which (if chosen) may significantly increase the price of your call.

    What is onward call connection?

    Following receipt of the relevant telephone number the directory enquiry agent may ask whether you wish to be connected directly to that telephone number. If you agree, you will be connected to the number and charged the directory enquiry cost per minute rate for the entire duration of your call. This is known as “onward call connection” or “call completion”.

    How can I minimise the cost of using directory enquiries?

    If you wish to minimise the cost of using the directory enquiry service, you can request the relevant telephone number from the directory enquiry agent and state that you do not wish the call to be connected to the telephone number. The directory enquiry call will then end.

    You may then dial the relevant telephone number separately, meaning that you will be charged for the call at a standard rate and will not pay the higher directory enquiry rate.