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Help with Samsung TV

  • 22-11-2021 8:06pm
    #1
    farmer2018
    Registered Users Posts: 594 ✭✭✭


    I have a problem with my Samsung television and Netflix. I can get into Netflix when I select my profile and go to click on a series etc to watch it exits out of it and the screen goes black. Sometimes it goes back to the tele channels and something from Netflix starts playing in the background and like the two are morphed together.


    I have good fiber Broadband it's the tele that is the problem. I have tried updating tele software, deleting Netflix app and reinstalling. My tele is working fine other than it won't play Netflix. Anyone familiar with this problem or any solutions please?

    Post edited by Boards.ie: Niamh on


Answers

  • #2
    wiz569
    Registered Users, Registered Users 2 Posts: 1,707 ✭✭✭wiz569


    Try resetting Netflix, this may or may not work on your model but try it anyway:

    On the remote press the following buttons

    Up Up

    Down Down

    Left Right Left Right

    Up Up Up Up

    This should then give you an option to reset/deactivate Netflix.



  • #3
    farmer2018
    Registered Users Posts: 594 ✭✭✭farmer2018


    It didn't but thanks.



  • #4
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    Moved to Home Entertainment, hopefully someone can help you here @farmer2018 if you haven't sorted it out already.

    How can I? User's guide to some features on the new site



  • #5
    projectgtr
    Registered Users, Registered Users 2 Posts: 2,462 ✭✭✭projectgtr


    What model is it? recently some of the older samsungs have lost the ability to update the netflix app and this service will be shutting down on them



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