Buying from Northern Ireland

What is the situation regarding a company in the north of Ireland? Are they under the Irish sale of goods and supply of services?

A friend has an order which is not delivered it says "3 working days for your order to be dispatched". It is twice that and there is no despatch notice which according to them means it is not despatched.

Darc19

A company has a slight delay on dispatch and without sending a polite email asking for an update you are wondering how to threaten sale of good act of a totally different country?

Seriously?

Here's your solution. Send them a polite email asking for an update on dispatch. - that's what most people do and it is what elicits the best response.

Start your query shouting about some legal terms from a different country and you'll rightly be told to eff off.

btw, they do need to abide by eu law, but certainly not Irish law

https://www.boards.ie/discussion/comment/118177226#Comment_118177226

they were sent many polite emails which were ignored.

Xterminator

they are not under the irish sale of goods act as it is a different jurisdiction. And not an EU one anymore.

your friend has rights but im not sure hat the end game is? he could ask for the order to be cancelled and a full refund issued - he could ask. but perhaps that is not the desired outcome.

he could accept the delays but make his unhappiness clear at expectations being set and broken. but thats strayed to customer service now. perhaps if they dont play ball he could set a deadline before he does request a chargeback, but thats last resort stuff and should not be his opening salvo.

Darc19

https://www.boards.ie/discussion/comment/118177674#Comment_118177674

just 3 days and already many "polite" emails sent. That may be the issue. If "many" emails were sent after just 3 days, that would be overkill.

You also may find that email go to a junk folder. Possibly try calling them