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ISSUES WITH SKY WIFI

shoes43 · 2021-10-14 20:10:37

For the last week my parents have been having issues with their SKY wifi whereby they have to constantly reset it. The light for internet is orange when it should be green. Today I called SKY and spoke to an agent who did some tests on their line and said it was fine and possibly the issues was the hub was out of date as…

14-10-2021 8:10pm

#1

shoes43

Registered Users, Registered Users 2 Posts: 77 ✭✭

Join Date: November 2018

Posts: 40

For the last week my parents have been having issues with their SKY wifi whereby they have to constantly reset it. The light for internet is orange when it should be green. Today I called SKY and spoke to an agent who did some tests on their line and said it was fine and possibly the issues was the hub was out of date as it is 2 years old. He said to leave it another few days and if the issue started again to get in touch with them. The issue started again after a few hours and by then it was too late to call them. I was just wondering if anyone else has had this problem. They have SKY Q so they can't access some things on the TV. The TV, Internet and phone is all tied into SKY.
Hopefully someone can give me some advice if they have had the same problem and thanks in advance.

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Comments

#2 15-10-2021 10:33pm

refusetolose

Registered Users, Registered Users 2 Posts: 2,559 ✭✭✭

Join Date: August 2005

Posts: 2444

have you tried updating the router software?

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