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AIB-Error Message before Video Call

  • 11-10-2021 02:42PM
    #1
    Munstergirl854
    Registered Users, Registered Users 2 Posts: 261 ✭✭


    Trying to set up a current account on the mobile app.

    I have uninstalled and downloaded app again,allowed Camera/Microphone permissions etc..but I get the same error message when I try to connect via video call..

    "Your Ident ID is not correct.Please check and try again."

    They hadn't asked for my passport before this step.



Comments

  • #2
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 18,042 Mod ✭✭✭✭Henry Ford III


    Ask AIB?



  • #3
    Dar84
    Registered Users, Registered Users 2 Posts: 1 ✭Dar84


    I'm trying to set up a new account today, same issue nobody answering on their customer service.

    Did anybody figure this out?



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