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AIB-Error Message before Video Call

Munstergirl854 · 2021-10-11 13:42:22

Trying to set up a current account on the mobile app. I have uninstalled and downloaded app again,allowed Camera/Microphone permissions etc..but I get the same error message when I try to connect via video call.. "Your Ident ID is not correct.Please check and try again." They hadn't asked for my passport before this step.

11-10-2021 1:42pm

#1

Munstergirl854

Registered Users, Registered Users 2 Posts: 261 ✭✭

Join Date: June 2020

Posts: 231

Trying to set up a current account on the mobile app.
I have uninstalled and downloaded app again,allowed Camera/Microphone permissions etc..but I get the same error message when I try to connect via video call..
"Your Ident ID is not correct.Please check and try again."
They hadn't asked for my passport before this step.

0

Comments

#2 12-10-2021 8:33am

Henry Ford III

Moderators, Business & Finance Moderators Posts: 17,859 Mod ✭✭✭✭

Join Date: January 2006

Posts: 17525

Ask AIB?

0
#3 13-12-2021 2:38pm

Dar84

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: February 2012

Posts: 1

I'm trying to set up a new account today, same issue nobody answering on their customer service.
Did anybody figure this out?

0