Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Return Postage Faulty Item

  • 09-10-2021 12:42pm
    #1
    10pennymixup
    Registered Users, Registered Users 2 Posts: 516 ✭✭✭


    Hi, I recently purchased a car part from a Dutch website with an .ie domain using Paypal. Part sent turns out to be faulty. After supplying photo's supplier agrees that it is faulty and they will replace or refund but only after receiving the item back.

    Problem is they will not assume postage costs and it will cost more to post this back than it did to buy in the first place.

    I can understand that they would not cover costs if I had ordered the wrong part or something but this is faulty. Surely it's their responsibility??

    Post edited by whiterebel on


Comments

  • #2
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Correct, if the part is faulty then they have to pay for its return.

    It's under the EU distance selling regulations.


    They should be able to collect via the same service they delivered with.



Advertisement