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Terminating Eir Mobile Broadband

  • 16-09-2021 7:04pm
    #1
    Registered Users Posts: 5,661 ✭✭✭


    Hello All,

    I have 4G mobile broadband from Eir for the last 11.5 months and the 12 months contract is coming to an end.

    I want to terminate the contract (once it's 12 months). Do I need to contact them or just go to their store with the equipment?


    Thanks



Comments

  • Registered Users Posts: 3,817 ✭✭✭Darc19


    You signed / agreed to a contract.

    That contract has terms and conditions.

    In those terms and conditions is the cancellation policy.

    That's where your answer is.


    And it's not a 12 month contract. It's a 12 month "minimum" contract.



  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 66,580 Mod ✭✭✭✭L1011


    You absolutely have to contact them. Its very painless.

    You almost certainly own the equipment outright.



  • Registered Users Posts: 650 ✭✭✭ingalway


    Contacting Eir to cancel "painless"!

    Having a tooth out without an injection would be far less painful.



  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 66,580 Mod ✭✭✭✭L1011


    Landline / wired broadband - torture

    Anything ex-Meteor - staff can't wait to see the back of you usually, that would include this product.



  • Registered Users Posts: 5,661 ✭✭✭masterboy123


    Thanks all.


    I will visit the store next week that's when 12-month "minimum" period will be over.



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  • Registered Users Posts: 2,046 ✭✭✭silver2020


    you will most likely see that there is a 30 days notice period. So I'd be going in now to do the cancellation as it won't take effect until 17th Oct if you went in today.



  • Registered Users Posts: 2,338 ✭✭✭seagull


    Eir will want their equipment back and will charge you if you don't return it.



  • Registered Users Posts: 650 ✭✭✭ingalway


    I bet they tell you that you have to call a number to cancel, they won't do it in store. Then the fun begins. IF you ever get through they will tell you they have cancelled but you'll be lucky, each time you call it gets more painful. I truly hope it goes ok for you.



  • Registered Users Posts: 5,661 ✭✭✭masterboy123


    Anyone got the phone number handy to cancel the contract?



  • Registered Users Posts: 3,472 ✭✭✭Shoog


    Bare in mind there are none of the Mobile Broadband services which are any good. They took on loads of new customers with cheap deals and they are so conjested that they now offer speeds which are little better than landline. Ours went from a consistent 10-15mb/s to a consistent 1-5mb/s. They also throttle your download speeds. Don't fall for the "You need a new Modem" as this will lock you into a fresh contract.

    What seems to have happened is that they are cashing in before everyone switches to the National Broadband scheme, so they are not investing in new infrastructure to cope with all their new customers. Whats really terrible is that the regulator is letting them get away with treating their customers like ****.


    Shoog



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  • Registered Users Posts: 5,661 ✭✭✭masterboy123


    I got Siro Broadband from Vodafone now so I don't need them anymore. It was good to have them for a while as we moved into a new built estate and there wasn't any wired internet service for 8-9 months.


    Update : I visited the Eir store where I got the 4G broadband. They were able to cancel my contract but as sometime posted already they need 30-day notice so I will be paying for an extra 3 weeks and that too at a higher price! (discount price was only for first 12-months).

    I have been told that i can keep the Huawei 4G Router B818. I am wondering if their routers are unlocked? If yes, then I can sell it. New ones are around €300.



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