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Welcome Email

  • 24-08-2021 2:26pm
    #1
    Charles Babbage
    Registered Users, Registered Users 2 Posts: 6,145 ✭✭✭


    I am changing to Electric Ireland and have no major concerns.

    However, the welcome email I received contains the following

    "The average consumer uses 4,200kWh of electricity and 11,000kWh of gas a year. If you use these average amounts, we estimate that your annual bill cost would be €0.00 for electricity and €0.00 for gas."

    While I would be perfectly happy to pay €0.00, this is a bigger saving than I actually expect. I imagine the problem is with the mailmerge setup for your emails which is not calculating the estimated saving for the chosen tariff properly. You might look at this.

    I am not interested in a specific reply about my potential savings, only that you fix the email for other customers.



Comments

  • #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi there,

    Thank you very much for making us aware.

    We will make the relevant department aware of this.

    We appreciate you taking the time to let us know.

    Please let us know if there is anything we can help you with.

    Kind regards,

    Aoife



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