School Transport complaints above Bus Eireann?

MichaelR

Hello,

Bus Eireann is repeatedly (since May) ignoring phone and email requests as to whether a bus stop will be available for a child; they now sent a ticket with the wrong destination (5 km away),

I have also filled in their complaint form now, for the second time. But it was ignored the first time.

Is there a way to file a formal complaint "above" Bus Eireann, for example, with the Department of Education?

starlady1

You may possibly be able to complain to the National Tranport Authority.

G-Man

All i get from BE is that you might get a ticket - no concrete answer that no you wont or yes you have. They accepted payment and now no response.

I think I am between two bus routes, so I would like to know which one I am offered or none at all and I can go make my own arrangements.

Big Bag of Chips

What do you mean by whether a bus stop will be available?

In our area the bus route is the bus route. It's the same every year. It doesn't change. If you need the bus, but don't live on the route then you have to get to the bus stop somehow. My children's bus stop is about 3km from our house.

gauffres

I am in a similar situation with bus eireann school transport. We moved to a new area in the summer and bought a house having being told by the seller thar a school bus went near our house. Applied for bus tickets, got concessionary tickets in the post after paying 325 euro and we have since been told by school that no bus serves our area. Emailed transport office several times , no answer. Rang office on numerous occasions and nobody ever answers. I am now looking for a refund but I am guessing it could take a while. It is just not good enough that bus eireann feel that they don't have to answer phones or emails. Am thinking of contacting my local representative on the matter just to stir it up a bit. Its all very frustrating. Meanwhile I'm in and out like a yo yo to the village to collect kids from primary school, creche and secondary school ..

gauffres

PS even when you ring the head office in Tullamore there's no answer !

dara10

I emailed them about six times, and got a case number each time. Only got a reply once and it was 4 months later and the information in it was wrong. Phoning was the only way to get through to people. Most of the staff were useless so keep calling until you get someone helpful.

Bus Eireann lack basic communition on the school bus service such as informing you of your bus route, stop and times. Its actually shocking.