UK Parcel with An Post . No delivery . No Contact

rock22

As the title says. A parcel coming from the UK was received in the Dublin sorting office on 5th August. It is still there today, 13th i.e. a week later.

The value is over €200 so there is VAT to pay.

i wonder if anyone knows of any contact phone numbers for an Post in order to expediate this delivery. I have been on the website and can track the parcel but there is no contact details.

thanks

whiterebel

You get on to their chat function and be prepared to wait quite a while.

rock22

Thanks

Apparently the customs were unhappy with the information on the custom declaration and have returned it to the UK

More Brexit woes!

Darc19

Customs are going through EVERYTHING. And that's causing massive delay.

I had a package that was just over €153 including delivery and it required taric codes and declaration from sender as it was just over the duty limits.

He gave a £5 credit to bring it to €148 and resent it.

fryup

are UK suppliers not factoring in Vat & Duty charges for overseas deliveries??

make life that bit easier for all concerned

Jim_Hodge

https://www.boards.ie/discussion/comment/117760249#Comment_117760249

Some are, many aren't. I've had to drop a few suppliers because they won't handle the Irish/EU VAT. They don't see the benefit for the small portion of their turnover that's involved and they may be right.

silver2020

https://www.boards.ie/discussion/comment/117760249#Comment_117760249

If they specifically target an export market, they probably do. But for most, if its just an odd order here and there, it simply is not worth the hassle. And also many still think Ireland is part of the UK.

blade1

I ordered something on Amazon the other day.

Got a text from an post today saying to contact them to pay customs charge.

Are sellers on Amazon not paying Irish vat?

I thought Amazon was all sorted before arriving in Ireland.

First time I've had this happen and I'd have stuff coming a lot.

blade1

https://www.boards.ie/discussion/comment/117777965#Comment_117777965

Looked there and 23% vat paid and says vat declared by amazon services europe

silver2020

https://www.boards.ie/discussion/comment/117778126#Comment_117778126

Either a scam text that just coincided with your delivery or if its a marketplace seller that did not have "fulfilment by amazon" and sent it themselves, they may not have put correct information on the label.

Also see if the tracking number on the text matches the tracking number on your amazon account

fryup

anyone else have issues with this type of return label?

my local pp says it not legit?

andrewfaulk

https://www.boards.ie/discussion/comment/117830035#Comment_117830035

I had similar issue with e-spares, was told the label was a Royal mail label and the An Post office couldn't accept it.. Got onto e-spares for a replacement An Post label, but they didn't seem to be able to provide one(they asked why I couldn't drop it off to RM!)..

wilkie2006

Re buying from Britain and VAT being applied:

When buying from Amazon.co.uk, I notice that they remove the UK VAT and apply the Irish VAT instead. I've never encountered this on another UK site, though.

On non-Amazon sites, are we paying VAT x2 ? If so, can we apply to have the UK VAT refunded?

Jim_Hodge

https://www.boards.ie/discussion/comment/117838549#Comment_117838549

Plenty of UK suppliers are set up for Irish/EU vat and treat it the same way as Amazon. Check at checkout as to what VAT rate is being applied and remember the postage counts for VAT too.

If they don't then either they sell it excl vat or you will pay both vat charges. Good luck looking for a refund as it should have no even sorted at point of sale.

wilkie2006

https://www.boards.ie/discussion/comment/117839143#Comment_117839143

Thanks Jim.

I've just bought something from a UK site and was charged VAT in both countries. Any idea if/ how I can claim the UK VAT back?

wilkie2006

https://www.boards.ie/discussion/comment/117845083#Comment_117845083

Edit

Jim_Hodge

https://www.boards.ie/discussion/comment/117845083#Comment_117845083

You can try telling the UK seller that as they were exporting to the EU they should not have charged UK VAT but you'll be very lucky if they agree a refund. You really need to sort these issues at the time of purchase.

fryup

https://www.boards.ie/discussion/comment/117838474#Comment_117838474

well in my case why would they provide a label addressed to the netherlands when they're based in the uk? 🤨

Jim_Hodge

https://www.boards.ie/discussion/comment/117845413#Comment_117845413

I get a few things a year for the UK with Netherlands return address and postage details. I could never figure out why other than some effort to minimise postage charges in some way.

fryup

or is it some sort of brexit bypass?

Jim_Hodge

https://www.boards.ie/discussion/comment/117847731#Comment_117847731

No, it's been like that for years.

fryup

^^ and did they receive the returned items?