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Never recieved my PAYG top up code, payment taken from my bank. Please advise .

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  • 05-08-2021 10:39am
    #1
    bluesharpist
    Registered Users Posts: 6 ✭


    Hi,

    My PAYG top up code never arrived, usually recieve it via my phone/email . Yet the payment was taken from my account. I urgently need to get this sorted as im unable to make a further payment at present. Please advise asap.



Answers

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    #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi there,

    We're sorry to read this.

    We are unable to access the Pay As You Go system in this department. We recommend calling 1800 372 372 and our colleagues in the dedicated Pay As You Go team will be able to check if a code has been generated.

    We apologise for the inconvenience.

    Kind Regards,

    Aoife



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