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TFI Leap Card Guide & FAQ (Updated March 2022)

  • 23-07-2021 4:24pm
    #1
    Moderators, Motoring & Transport Moderators Posts: 11,131 Mod ✭✭✭✭ devnull


    Welcome to the Commuting & Transport guide to using the Transport for Ireland (TFI) Leap Card

    This resource aims to give our users full information on using the TFI Leap Card and the functionality available on the card, across all operators, both public and private, across the country as well as answering some of the most frequently asked questions in relation to TFI Leap Card which have come up on Boards over the years.

    The guide is divided into three sections

    - General TFI Leap Card Information[/URL]

    - Operator by Operator TFI Leap Card information[/URL]

    - Frequently Asked TFI Leap Card Questions on Boards.ie. [/URL]

    The guide is updated as frequently as possible and kept as accurate as possible however we would always advise you to check the TFI Leap Card website for the very latest information and can accept no responsibility for the accuracy of the information contained within this thread.

    I'd like to acknowledge the input of the Boards.ie Commuting & Transport community in creating this resource and for their views and feedback that have helped shape it. I'd also like to thank LXFlyer for creating a similar resource in the past which was very valuable to our members.

    If you have any comments on this TFI Leap Card guide or suggestions on improving it for the community or spot something that is out of date (it's a mammoth resource to keep up to date!), please send a private message to Devnull.

    Post edited by devnull on


Comments

  • Moderators, Motoring & Transport Moderators Posts: 11,131 Mod ✭✭✭✭ devnull


    The TFI (Transport for Ireland) Leap Card is a convenient way to pay for public transport services in and around the Greater Dublin Area, Cork, Galway, Limerick, Waterford and Wexford as well as on local services in the towns of Sligo and Athlone.

    It saves you carrying change and Leap fares can be as much as a third cheaper than cash single tickets! TFI Leap Card users in the Dublin area also benefit from discount features such as Capping. Buy your card, Top-Up with Travel Credit or a period ticket and away you go!

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    STANDARD TFI LEAP CARD TYPES AND PRICES

    Adult Standard €5 Deposit

    For anyone required to pay an adult fare. Buy at Payzone retailers, Irish Rail Ticket Machines and LeapCard.ie.

    Adult Personalised €5 deposit.

    For any adult requiring a personalised card for products such as taxsaver. Buy through LeapCard.ie.

    Student Personalised €10

    Full-time second or third level students can buy a Student TFI Leap Card through StudentLeapCard.ie.

    Child (5-15) €3 Deposit

    For children aged 5 to 15 wishing to avail of child fares. Buy at Payzone retailers and LeapCard.ie.

    Child Personalised (16-18) €3 Deposit

    For those aged 16 until the day of their 19th birthday wishing to avail of child fares. Purchase through LeapCard.ie.

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    VISITOR LEAP

    The Leap Visitor Card is the most convenient public transport ticket available for tourists and visitors to Dublin. Get unlimited travel over your selected time period on Dublin Bus, Luas, DART and Commuter Rail in the Dublin Short Hop zone. You can even travel to and from the Airport at the start and end of your trip without any additional charge.

    Visitor Leap Prices

    1 day (24 hours) – €10.00

    3 days (72 hours) – €19.50

    7 days (168 hours) – €40.00

    Where to buy Visitor Leap

    - Dublin Airport T1 Bus & Travel Information Desk

    - Dublin Airport T2 Spar Shop

    - Dublin iAirport WHSmith (T1 Arrivals)

    - Dublin Bus, 59 Upper O’Connell St. (map)

    - Discover Ireland Centre, 14 Upper O’Connell St. (map)

    - Visit Dublin Centre, 25 Suffolk St. (map)

    - Easons Busaras, Beresford Place

    - Easons Heuston Station, Dublin 8

    Alternatively you can buy your Visitor TFI Leap Card Online and have it delivered to your home country before you travel

    Topping up Visitor Leap

    Once you have a Leap Visitor Card, you can top-up with additional time periods (1, 3 or 7 days) for the prices shown above at any TFI Leap Card Payzone outlet in Dublin (up to a maximum of 5 times).

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    TOP-UP OPTIONS

    1. Ticket Machines

    Ticket Machines at every LUAS stop in Dublin and those within the Dublin Short Hop Zone and Cork Commuter lines on Irish Rail support topping up of Leap cards.

    2. Top-up Android and IOS App

    Leap Top-Up is a free App for NFC enabled Android or IOS 7 phone. It allows you to instantly Top-Up your TFI Leap Card, check your balance and buy tickets! Once downloaded, simply hold your TFI Leap Card to the back of your NFC-enabled Android or IOS 7 and above smartphone to instantly check your balance, collect a pre-paid ticket, or top-up your TFI Leap Card – anytime, anywhere.

    Click here to download from the Google Play Store https://play.google.com/store/apps/details?id=ie.leapcard.tnfc

    Click here to download from the Apple App Store https://apps.apple.com/ie/app/leap-top-up/id1535791064

    3. Payzone Outlets

    Click here to find your nearest outlet. https://www.payzone.ie/consumer/agent-finder

    4. Auto Top-up (Direct Debit)

    If you choose to enable Auto Top-Up, your TFI Leap Card will automatically Top-Up with funds from your bank account whenever your Travel Credit balance falls below €10, even on bus. You can choose to Auto Top-Up by €30, €40 or €50.

    To avail of this top-up option you will need an Irish Bank Account and your BIC and IBAN numbers, which can often be found via your online banking if you do not already know them.

    Click here for more info on Auto Top-up.

    5. Topping up via LeapCard.ie

    - Go to LeapCard.ie

    - Click ‘Top-Up’.

    - Enter your card number.

    - Select Top-Up amount and load location.

    - Make your payment by credit/debit card.

    - Collect your Top-Up at your nominated Load Location.

    Online Top-Up via LeapCard.ie for Dublin Bus and Bus Éireann users needs to be collected from the selected Load Location during the online process for the credit to be applied to your card.

    It can take up to 48 hours for your travel credit to be ready for collection at your nominated load location. If you need to travel before this time, we would advise you to use the TFI Leap Card App or visit a PayZone outlet to buy credit for or add tickets to your TFI Leap Card directly rather than using the TFI Leap Card website.

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    GENERAL LEAP INFORMATION

    Going into Negative Balance

    If your TFI Leap Card has a positive balance but not enough to pay for your journey, you can still use it to travel, providing the fare does not take your negative balance to more than €5 (€3 for Child Leap).

    Note that if you are already in negative balance, you cannot use your card again for travel credit based journeys until you top-up, even if the journey will not take you over the negative limit of €5.

    Registering your Card on LeapCard.ie

    Registering your TFI Leap Card protects your Travel Credit or tickets it if it’s lost or stolen. Once you register, you can also see and print your transaction history and register for Auto Top-Up and other features. Multiple cards can be registered to one account.

    Replacing/Refunding Your Card on LeapCard.ie

    Login to your Account, select the ‘Refund or Replace’ option and follow the instructions. If you want a refund of your deposit and credit on the card, you will need to have your IBAN and BIC numbers to hand. Refunds can be lodged to any Irish bank account or any other bank account in the SEPA region in Europe.

    Post edited by devnull on


  • Moderators, Motoring & Transport Moderators Posts: 11,131 Mod ✭✭✭✭ devnull


    DUBLIN BUS / GO-AHEAD DUBLIN (tag on only)

    The Transport for Ireland (TFI) Leap Card can be used on all Go-Ahead Dublin City services and all Dublin Bus scheduled services, including Xpresso and Nitelink.

    Single Fares

    A new TFI 90 Minute fare (TFI 90) now applies to most journeys. This fare includes the option to transfer between Dublin Bus, Luas and most DART, commuter rail (zones 1 to 4 in the Short Hop Zone) and Go-Ahead Ireland services in Dublin. To avail customers simply need to touch on their last journey within 90 minutes of the first.

    The TFI 90 fare combines the previous 4-13 and 13+ stage fare structure for Dublin City bus services. TFI 90 is just €2.30 for adults and students when using their TFI Leap Card during a promotional period and only 80 cent for children up to and including 18 years.

    There is also a short fare for single trips up to 3km. The new short adult fare of €1.60, replaces the previous 1-3 stage fare structure.

    Purchasing Single Fares on Dublin Bus / Go-Ahead Dublin City Routes.

    For short single journeys up to 3km tell the driver your destination and hold your TFI Leap Card to the target on the driver’s ticket machine. The correct fare will be deducted for your journey.

    For journeys over 3km / involving transfer / Nitelink use the Validator on the right hand side as you enter the bus. The appropriate fare will be deducted from your Travel Credit

    You will hear a tone when you have successfully touched on. Do not touch off when using the bus.

    Period Passes Available

    Passes can be purchased via LeapCard.ie and collected at a Pazyone Outlet or TFI Leap Card App, purchased at PayZone directly and the majority can also be purchased via the TFI Leap Card App directly.

    - Rambler 5 Day and 30 Day Adult (Valid on Dublin Bus and Go-Ahead Dublin City routes)

    - Rambler 5 Day and 30 Day Student (Valid on Dublin Bus and Go-Ahead Dublin City routes - Requires Student Leap)

    - Rambler 1 Day Family (Valid on Dublin Bus and Go-Ahead Dublin City routes)

    - Monthly/Annual Bus Travelwide (Requires Personalised TFI Leap Card)

    If your employer participates in the TaxSaver scheme you will also be able to load monthly/yearly TaxSaver tickets, valid on both Dublin Bus and Go-Ahead services, onto your Personalised TFI Leap Card for both single modes and multi modes and save up to 52% - speak to your HR Department or see TaxSaver.ie for details.

    Using Period Passes

    Period passes are normally validated on board by using the Validator on the right hand side as you enter the bus.

    However if you have not already used a period pass before 8pm on the day in question, the validator will default to use travel credit instead of the period pass. If you'd rather use your period pass for the first time after 8PM, ask the driver to validate your period pass using his ticket machine.

    Paying for a Companion

    You may pay for one or more companion using your TFI Leap Card credit. To do this, simply present the TFI Leap Card to the drivers ticket machine and state to them that you would like to pay for a companion.

    Fare Capping

    If you make lots of trips with your TFI Leap Card in 1 day or 1 week (Mon-Sun) Leap will automatically cap the price at certain levels saving you money. You can travel for free for the rest of the day/week once you hit a cap applicable to those services.

    Note that Nitelink, Tours and companion fares do not count towards caps.

    Dublin Bus & Go-Ahead Dublin City Cap

    Day: Adult €7.00 / Student €5.00 / Child €2.70

    Week: Adult €27.50 / Student €20.00 / Child €8.50 (Mon-Sun)

    All Modes Cap (Dublin Bus/Go-Ahead Dublin City/LUAS/DART/Short Hop Commuter Rail)

    Day: Adult €10.00 / Student €7.50 / Child €3.50

    Week: Adult €40.00 / Student €30.00 / Child €14.00 (Mon-Sun)

    See the Dublin Bus and Go-Ahead Dublin City TFI Leap Card FAQ for answers to the most commonly asked questions

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    IRISH RAIL (tag on and off)

    TFI Leap Card can be used on DART and commuter services in Dublin and Cork.

    Single Fares

    A list of all Irish Rail TFI Leap Card Fares for DART, Dublin Commuter and Cork Commuter services can be found here

    Dublin Area Services

    On Sunday November 28th, TFI Leap Card fares changed across Transport for Ireland services in the Dublin Area.

    This means TFI Leap Card fares are changing on DART and commuter rail zones 1 to 4 in the Short Hop Zone, with the introduction of the TFI 90 Minute Fare (TFI 90) and a new short fare.

    The new TFI 90 fare now applies to most journeys and includes the option to transfer between Dublin Bus, Luas and most DART, commuter rail (zones 1 to 4 in the Short Hop Zone) and Go-Ahead Ireland services in Dublin. To avail customers simply need to touch on their last journey within 90 minutes of the first.

    TFI 90 combines what was formerly the 2-4 zone fare structure, is just €2.30 for adults and students when using their TFI Leap Card during a promotional period and only 80 cent for children up to and including 18 years.

    The new 90 minute boundary includes the original zones 1 to 4, covering stations as far as Rush & Lusk to the north of Dublin city, Bray to the south, Hazelhatch to the southwest, Maynooth to the west and M3 Parkway to the northwest.

    There is also a short fare for single trips up to 3km. The new short adult fare of €1.60 replaces the previous 1 zone fare.

    Existing 5 & 6 zone fares remain unchanged, with the added benefit of free transfer within 90 minutes. For more visit irishrail.ie.

    Dublin Short Hop Zone Period Passes

    - Monthly/Annual Rail Only (Requires Personalised TFI Leap Card)

    The above products are automatically collected from all Irish Rail validators and gates in the short hop zone when purchased via LeapCard.ie when you touch on or touch off.

    If your employer participates in the TaxSaver scheme you will also be able to load monthly/yearly TaxSaver tickets onto your Personalised TFI Leap Card for both single modes and multi modes and save up to 52% - speak to your HR Department or see TaxSaver.ie for details.

    Cork to Cobh and Middleton Period Passes

    - Adult Weekly/Monthly

    - Child Weekly/Monthly

    - Student Weekly/Monthly (Requires Student TFI Leap Card)

    Fare Capping

    If you make lots of trips with your TFI Leap Card in 1 day or 1 week (Mon-Sun) on Irish Rail, Leap will automatically cap the price at certain levels saving you money. You can travel for free for the rest of the day or week once you hit a cap applicable to those services.

    Irish Rail Dublin Short Hop Zone Only)

    Day: Adult €9.50 / Student €7.00 / Child €3.20

    Week: Adult €37.00 / Student €27.00 / Child €12.50 (Mon-Sun)

    All Modes Cap (Dublin Bus/Go-Ahead/LUAS/DART/Short Hop Commuter Rail)

    Day: Adult €10.00 / Student €7.50 / Child €3.50

    Week: Adult €40.00 / Student €30.00 / Child €14.00 (Mon-Sun)

    See the Irish Rail TFI Leap Card FAQ for answers to the most commonly asked questions

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    LUAS (tag on and off)

    TFI Leap Card can be used on all Luas services on both lines in Dublin.

    Single Fares

    On Sunday November 28th, TFI Leap Card fares changed across Transport for Ireland services in the Dublin Area.

    These new fares replace the previous zone based system for Luas fares.

    A new TFI 90 Minute fare (TFI 90) now applies to most journeys. This fare combines what was formerly the Luas 2 – 8 zone fare structure and includes the option to transfer between Dublin Bus, Luas and most DART, commuter rail (zones 1 to 4 in the Short Hop Zone) and Go-Ahead Ireland services in Dublin. To avail customers simply need to touch on their last journey within 90 minutes of the first.

    The TFI 90 fare is just €2.30 for adults and students when using their TFI Leap Card and only 80 cent for children up to and including 18 years.

    There is also a short fare for single trips up to 3km.

    See here for more info https://about.leapcard.ie/luas

    Period Passes

    - Adult Monthly/Yearly All Zones (Requires Personalised TFI Leap Card)

    These products are automatically collected from all LUAS validators when purchased via LeapCard.ie when you touch on or touch off.

    If your employer participates in the TaxSaver scheme you will also be able to load monthly/yearly TaxSaver tickets onto your Personalised TFI Leap Card for both single modes and multi modes and save up to 52% - speak to your HR Department or see TaxSaver.ie for details.

    Fare Capping

    If you make lots of trips with your TFI Leap Card in 1 day or 1 week (Mon-Sun) on LUAS, Leap will automatically cap the price at certain levels saving you money. You can travel for free for the rest of the day or week once you hit a cap applicable to those services.

    Fare Caps (LUAS only)

    Day: Adult €7.00 / Student €5.00 / Child €2.70

    Week: Adult €27.50 / Student €20.00 / Child €8.50 (Mon-Sun)

    All Modes Cap (Dublin Bus/Go-Ahead/LUAS/DART/Short Hop Commuter Rail)

    Day: Adult €10.00 / Student €7.50 / Child €3.50

    Week: Adult €40.00 / Student €30.00 / Child €14.00 (Mon-Sun)

    Transferring from one line to another

    If you are transferring from one line to another, it is recommended to touch off when leaving the first line and to touch on again when commencing journey on the second line and off again when completing your second line journey.

    See the LUAS TFI Leap Card FAQ for answers to the most commonly asked questions

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    BUS EIREANN (tag on only)

    TFI Leap Card can be used on Bus Eireann services in the Greater Dublin Area, Cork, Galway, Limerick and Waterford areas and also on the Town services operated in both Sligo and Athlone.

    Period Passes Avaliable*

    - 24 Hour Adult/Child Zonal tickets

    - 7 Day Adult/Child Zonal tickets

    - 24 Hour Student Zonal tickets (requires Student TFI Leap Card)

    - 7 Day Student Zonal tickets (requires Student TFI Leap Card)

    - Monthly Zonal tickets

    Passes can be purchased via LeapCard.ie and collected at a Pazyone Outlet or the TFI Leap Card App, purchased at PayZone outlets directly and 24 hours and 7 day passes can also be purchased on board. The majority of passes can also be purchased via the TFI Leap Card App directly.

    If your employer participates in the TaxSaver scheme you will also be able to load monthly/yearly TaxSaver tickets onto your Personalised TFI Leap Card for both single modes and multi modes and save up to 52% - speak to your HR Department or see TaxSaver.ie for details.

    * Please note that period passes are not available on Sligo or Athlone town services.

    Purchasing Single Tickets

    - Ask for a single ticket to your destination, present the driver your TFI Leap Card and they will deduct the appropriate fare.

    Purchasing 24 Hour and 7 Day Passes

    - Tell the driver the ticket you would like and hold your card on the validator so they can issue your ticket.

    - Re-present the ticket again to activate the ticket and use it straight away

    Using Period Passes

    If you have a monthly ticket already loaded onto your TFI Leap Card or already activated your 1/7 day pass, simply present it on the drivers validator when boarding.

    Area Specific Detailed Information

    https://about.leapcard.ie/bus-eireann

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    CITY DIRECT GALWAY (tag on only)

    City Direct accept TFI Leap Cards on all of their services in Galway.

    Single Fares

    A list of Single Fares can be found here

    https://www.citydirect.ie/cash-and-leap-fares

    All Student TFI Leap Cards are accepted from the 1st of September to the 31st of May on all routes.

    Period Passes

    - Adult Leap Weekly/Monthly

    - Child Leap Weekly/Monthly

    - Student Monthly (Requires Student Leap)

    All City Direct period passes can be purchased via Payzone outlets and the TFI Leap Card website.

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    SWORDS EXPRESS (tag on only)

    Swords Express accepts Adult, Student and Child TFI Leap Cards on it's full range of services, including Nitelink, offering a range of discounts against cash prices as well as offering a 10 journey option.

    Fares

    A full list of fares can be found at: http://www.swordsexpress.com/Tickets-Fares/?#Leap

    Purchasing Tickets

    Show the driver your TFI Leap Card and state the ticket that you require. You will then be asked to place the ticket on the drivers validator to issue the relevant ticket and if it is a ten journey ticket, deduct the first journey.

    Using 10 Journey Tickets

    For subsequent journeys on ten journey tickets, present the TFI Leap Card to the validator and listen for the beep indicating a journey has been successfully deducted.

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    MATTHEWS COACHES (tag on only)

    TFI Leap Card can be used to pay for single trips on the Matthews Grange Rath – Bettystown – Laytown – Dublin route.

    Purchasing and Using Tickets

    On boarding the coach you should show your card to the driver. Hold your card against the driver’s TFI Leap Card Validator, state your destination to the driver and the fare will be deducted from the Travel Credit on your card.

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    WEXFORD BUS (tag on only)

    TFI Leap Card can now be used on Wexford Bus to purchase Adult/Student/Child tickets for Single/Return journeys and also 10 Journey and Weekly Tickets using Travel Credit.

    Purchasing Tickets

    Show the driver your TFI Leap Card and state the ticket that you require. You will then be asked to place the ticket on the drivers validator to issue the relevant ticket and if it is a ten journey ticket, deduct the first journey.

    Using 10 Journey Tickets and Period Passes

    For subsequent journeys on period passes and 10 journey tickets, present the TFI Leap Card to the validator and listen for the beep indicating the ticket has been successfully validated.

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    ASHBOURNE CONNECT (tag on only)

    TFI Leap Card can now be used on Ashbourne Connect to purchase Adult/Student/Child tickets for Single/Return journeys and also 10 Journey Tickets using Travel Credit.

    Purchasing Tickets

    Show the driver your TFI Leap Card and state the ticket that you require. You will then be asked to place the ticket on the drivers validator to issue the relevant ticket and if it is a ten journey ticket, deduct the first journey.

    Using 10 Journey Tickets

    For subsequent journeys on ten journey tickets, present the TFI Leap Card to the validator and listen for the beep indicating a journey has been successfully deducted.

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    COLLINS COACHES (tag on only)

    Adult and Student TFI Leap Cards can now be used on the Collins Coaches’ Dublin Commuter Service to purchase Single and 10 Journey Tickets using Travel Credit on your TFI Leap Card.

    Purchasing and Using TIckets

    Show the driver your TFI Leap Card and state the ticket that you require. You will then be asked to place the ticket on the drivers validator to issue the relevant ticket and if it is a ten journey ticket, deduct the first journey.

    Using 10 Journey Tickets

    For subsequent journeys on ten journey tickets, present the TFI Leap Card to the validator and listen for the beep indicating a journey has been successfully deducted.

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    TRANSPORT FOR IRELAND ROUTE 139 - Naas to Blanchardstown (tag on only)

    TFI Leap Cards are accepted for single fares on all journeys on the 139 service which operates between Naas and Blanchardstown.

    Fares:

    Information on fares can be found here:

    https://www.transportforireland.ie/route-139-bus-service-connecting-naas-blanchardstown/

    Purchasing Tickets

    On boarding the coach you should show your card to the driver. Hold your card against the driver’s TFI Leap Card Validator, state your destination to the driver and the fare will be deducted from the Travel Credit on your card.

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    LOCAL LINK ROUTE 196 - Knocksedan to Swords (tag on only)

    TFI Leap Cards are accepted for single fares on all journeys on the 196 LocalLink service which operates from Knocksedan to Swords.

    Fares:

    Information on fares can be found here:

    https://about.leapcard.ie/local-link-louth-meath-fingal

    Purchasing Tickets

    On boarding the coach you should show your card to the driver. Hold your card against the driver’s TFI Leap Card Validator, state your destination to the driver and the fare will be deducted from the Travel Credit on your card.

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    LEAP FOR A DUBLINBIKES SUBSCRIPTION

    You can associate a TFI Leap Card so that it can be used with Just Eat dublinbikes, enabling new and existing Just Eat dublinbikes members to use the service with your TFI Leap Card rather than a separate dublinbkes card.

    Further information on using TFI Leap Card with Dublin Bikes can be found here https://about.leapcard.ie/just-eat-dublinbikes

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    LEAP FOR A GOCAR SUBSCRIPTION

    You can associate a TFI Leap Card so that it can be used with GoCar Car Rentals, enabling new and existing GoCar members to use the service with your TFI Leap Card.

    Further information on using TFI Leap Card with GoCar can be found here https://www.gocar.ie/add-access-card/ddddd

    Post edited by devnull on


  • Moderators, Motoring & Transport Moderators Posts: 11,131 Mod ✭✭✭✭ devnull


    GENERAL TFI LEAP CARD FAQ

    Can I add Travel Credit to my TaxSaver TFI Leap Card?

    Yes, your TaxSaver TFI Leap Card can be topped up with Travel Credit or Tickets, at over 500 shops nationwide, as well as at all Luas stops & DART/Commuter Rail stations. You may wish to do this if you want to travel on services where your TaxSaver ticket is not valid.

    Can someone else use my personalised TFI Leap Card?

    No; your personalised TFI Leap Card is unique to you. Only the person whose name & photo is printed on the card, can use it. If someone else uses your personalised TFI Leap Card, they may be fined & have the card confiscated.

    What is a Load Location?

    A load location is where you nominate to collect your online top-up or period pass, as part of the online ordering process. You can choose to collect your online top-up or period pass at

    - Any TFI Leap Card Payzone agent by asking for a balance check

    - LUAS validators

    - DART/Commuter Rail validators and gates in the short hop zone

    - TFI Leap Card Android App (for selected products)

    Note that if you select a load location of LUAS, PayZone or the TFI Leap Card App, the top-up is sent out to all three load locations. So if one of those is down when you attempt to pick it up, you have an alternative to collect it.

    Is there a way around the 48 hour wait to pick up products bought on LeapCard.ie?

    If you need to travel before this time, we would advise you to use the TFI Leap Card App or visit a PayZone outlet to buy credit for or add tickets to your TFI Leap Card directly rather than using the TFI Leap Card website.

    Can I use the TFI Leap Card App in place of the card?

    No - the TFI Leap Card App only allows top-ups and collection of tickets and cannot be used in place of a TFI Leap Card.

    How can I see more than my last 5 transactions on my TFI Leap Card?

    If you have registered your TFI Leap Card - and we strongly recommend that you do, you can see the last 50 transactions via LeapCard.ie

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    DUBLIN BUS / GO-AHEAD DUBLIN FAQ

    What happens if I want to use Travel Credit instead of a period pass on Dublin Bus or Go-Ahead services?

    If you have Travel Credit on your card, you can approach the driver and ask for a single fare instead of using your Rambler.

    Why can I not collect my online top-up on Dublin Bus or Go-Ahead?

    This method is not available due to technical limitations with current on bus ticketing equipment. There are plans to refresh this equipment in the future so this feature can be provided.

    There are only a few stops to go will the right side validator change the max fare to the max for the rest of the route?

    No - The machine takes the highest fare on the whole route, not taking into consideration where on the route the current bus is.

    Can I load multiple ramblers for example on one card?

    Yes - however they will function as two separate tickets rather adding days onto your existing rambler.

    For example, if you have 15 days of an existing rambler and buy a new 30 day rambler, the bus displays will count the existing rambler days down to 0 before starting to use the new 30 day ticket.

    How do I collect TaxSaver tickets?

    To collect your Dublin City Bus services TaxSaver ticket, you can either use the TFI Leap Card App, or go to your local Payzone retailer and ask for a balance check on or after 27th of every month which will load the new ticket.

    What happens if I present my TFI Leap Card to a validator when alighting?

    You will be charged the maximum fare for a bus journey in addition to your original fare - remember Dublin Bus and Go-Ahead services are tag on only.

    If the right hand machine is out of service, how can I use my rambler?

    Simply present your ticket to the driver and state which product you wish to use.

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    IRISH RAIL FAQ

    What is the Dublin Short Hop Zone?

    Click here for a map of the Dublin Short Hop Zone.

    What is the Cork Commuter Zone?

    Click here for a map of the Cork Commuter Zone

    How do I collect Rail taxsaver products?

    Your new taxsaver ticket will be automatically collected a few days before your existing one runs out (usually around 27th every month) when you tag on/off.

    Can I use Leap on Intercity Services?

    You can use your TFI Leap Card on these services, but they are only valid to/from stations within the Short Hop Zone.

    If the barriers are open do I still need to tag on/off?

    Yes, you always need to tag on if the barriers are open to have a valid ticket for your journey and also you must tag off or you will not be charged the correct fare for your journey.

    Can I get a refund if I tag on and choose not to travel due to service disruption etc?

    If you tag on at an Irish Rail station and then tag off again after two minutes, but before 10 minutes, you will not be charged for your journey.

    Why do I see a message saying 'just validated' when tagging on/off?

    Please note that you can only tag on/off once every two minutes.

    Can I pay for a companion on Irish Rail?

    No - You can only pay for a companion on Dublin Bus or Go-Ahead Dublin City services.

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    LUAS FAQ

    How many zones is it between station x and y?

    Click here for a LUAS full network Zone Map.

    Why do I have to touch off when changing line?

    If you are using both lines our best advice is to Touch On and Off for the 1st line trip and then after you change lines Touch On and Off for the 2nd line trip. By Touching On/Off for each tram trip you will get the best value fare for your overall journey, you will have a valid ticket and you will have the flexibility to change your mind about the 2nd part of your journey.

    If I have a monthly/yearly ticket do I still need to tag on?

    You still need to Tag On and Tag Off at a validator at Luas Stops even when using monthly or yearly passes, both to have a valid ticket and collect future tickets if using TaxSaver (see below).

    How do I collect LUAS TaxSaver products?

    Your new TaxSaver ticket will be automatically collected a few days before your existing one runs out (usually around 27th every month) when you tag on/off.

    Why do I see a message saying 'just validated' when tagging on/off?

    Please note that you can only tag on/off once every three minutes.

    What happens if I forget to tag off?

    You will be charged the maximum LUAS Leap fare.

    Can I use validators on both platforms regardless of where I am traveling to?

    Yes, you can use any validator at a stop for tagging on and off, regardless of which direction you are travelling.

    Can I pay for a companion on LUAS?

    No - You can only pay for a companion on Dublin Bus or Go-Ahead services.

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    BUS EIREANN

    What zone is my Greater Dublin Area destination in?

    Click here to see a list of common destinations and their zones in the Greater Dublin Area.

    Why can I not collect my online top-up on Bus Eireann?

    This method is not avaliable due to technical limitations with current on bus ticketing equipment. There are plans to refresh this equipment in the future so this feature can be provided.

    Can I use my TFI Leap Card on Expressway services?

    From June 2020, TFI Leap Card can also be used as a method of payment for the purchase of Single tickets on Expressway services nationwide. In addition, some TFI Leap Card period products are valid on selected Expressway services around Dublin and Cork

    How do I collect taxsaver tickets?

    To collect your Bus Eireann taxsaver ticket, you can either use the TFI Leap Card App, or go to your local Payzone retailer and ask for a balance check on or after 27th of every month which will load the new ticket.

    Post edited by devnull on


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