Still getting charged by eir but switched to VF?

Xcellor

Last time I switched providers all was taken care of. It seems eir still believes I am their customer. I cancelled my DD with eir but it appears they charged me last month also.

Im out of contract now so getting charged 59 euro plus 40 euro from VF.

😤

GerardKeating

https://boards.ie/discussion/2058200370/still-getting-charged-by-eir-but-switched-to-vf

What did Eir say when you contacted them, did you actually formally cancell with them or are you assuming VF did it for you?

Xcellor

https://boards.ie/discussion/comment/117649951#Comment_117649951

They just told me to suck it up, that i had to pay as I should have contacted them. I thought the UAN was used to migrate broadband between providers. Ive moved many times and never had this happen.

KildareP

Did you move from one network provider to another, e.g. from OpenEir to SIRO?

Xcellor

https://boards.ie/discussion/comment/117650298#Comment_117650298

No it was openeir

Eir to vodafone (open eir too)...

I was expecting it to be exactly like moving electricity providers especially given i was out of contract .

Ive been stung for 120 euro. Nasty.

GerardKeating

https://boards.ie/discussion/comment/117650276#Comment_117650276

check the VF migration details, do VF claim to look after this, if so, then your issue is with VF rather than Eir.

Xcellor

https://boards.ie/discussion/comment/117650336#Comment_117650336

Started off with vodafone - they said phone eir - eir said phone vodafone

Just got off phone with Vodafone and they confirm this should have been taken care of when I ported over to them so they will cover any charges that Eir make.

Xcellor

https://boards.ie/discussion/comment/117650406#Comment_117650406

They were very quick to offer it which makes me think something didn't get properly done on their side...