Defective Spin Bike.

darkside71

Purchased a spin bike from Decathlon Ireland online. Delivered last Friday on setting up found the bike console (Display speed/distance/time etc) not working. Followed online url page to resolve. But no luck. Either it's the internal wiring of the bike or the console is dead.

Contacted Decathlon within two hours to tell them. Got response back today that as it's not a 'Decathlon passion brand' and not "Decathlon made" so they can't support it as such and that they have contacted the manufacturer to see if they can work out with them to repair the bike. Ends with 'hopefully they get back to me soon with a solution'

In cases like this, would it not be normal business practice from the reseller to send a replacement bike and collect the faulty one and deal with the manufacturer themselves later on with the faulty bike? I mean it didn't work out of the box and it's pretty useless as is. 

Just concerned they seem to be directing the onus back to the manufacturer and that the resolution time is somewhat open ended. Maybe it's standard, but it seems a little strange. Was a expensive enough purchase so pretty disappointed I'm presently stuck with something not working.

GBX

Your contract is with the retailer. Not the manufacturer. Your options are listed here.

https://www.ccpc.ie/consumers/shopping/faulty-goods/#:~:text=If%20the%20business%20fails%20to,can%20request%20a%20full%20refund.&text=If%20you%20discover%20a%20fault,did%20not%20cause%20the%20damage.

Meeoow

I hope I'm not stating the obvious here, but did you install the battery into the display? Did you connect the wiring? I got a crosstrainer from home store, and had to connect the display when assembling, there were connectors to join.

Also, the display doesn't come on until you start using the machine. Just saying incase you didn't consider this.

darkside71

https://boards.ie/discussion/comment/117633228#Comment_117633228

Yep, I'm aware of that. Thanks. They haven't pushed me back to the manufacturer directly as yet. But seem sort of hands off. I read that article before posting here. It just didn't seem to outline definitely or not if I should even entertain a repair. I was thinking I shouldn't since it's unusable and straight out of the box.

darkside71

https://boards.ie/discussion/comment/117633291#Comment_117633291

The console doesn't have a changeable battery it's powered by the bike and then has it's own internal rechargeable battery as far I can work out. There's just the one connector and I've connected/reconnected just to be sure. I've also used the bike for 20 odd mins in the hope that the console would power on, but nothing. As I outlined I followed the online URL to try and resolve, it's nothing that is user related from what I can see.

goldenhoarde

https://boards.ie/discussion/comment/117633322#Comment_117633322

Any chance there is a plastic tab that you need to pull out to engage the battery?