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Return phone before 14 day cooling off period ends?

  • 06-07-2021 5:44pm
    #1
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hi guys. So last week I ordered a Samsung s21 ultra from Vigin mobile online. I'm already a customer so I got just the phone. I've been using the phone for the past few days and I really don't like it at all. Can I return it in the cooling off period. I know it's been opened and used but it looks like I just took it out of the box. Thanks in advance.


Comments

  • #2
    Seve OB
    Registered Users Posts: 14,371 ✭✭✭✭ Seve OB


    Jacksie66. wrote: »
    Hi guys. So last week I ordered a Samsung s21 ultra from Vigin mobile online. I'm already a customer so I got just the phone. I've been using the phone for the past few days and I really don't like it at all. Can I return it in the cooling off period. I know it's been opened and used but it looks like I just took it out of the box. Thanks in advance.

    I wouldn’t imagine so


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    https://www.virginmedia.ie/customer-support/support-by-products/mobile/sims-and-plans/returning-mobile/
    How do you send your phone back inside the 14 day cooling off period?
    If you've bought a phone from us online or over the phone with an agent, you can get a full refund on your Virgin Mobile phone within 14 days of the purchase as long as it is unopened.

    Needs to be unopened, but you may get away with it.


  • #4
    Ken Mc Carthy
    Registered Users Posts: 1,252 ✭✭✭ Ken Mc Carthy


    Try returning it ...... whats the worst that can happen?
    They say no, its been opened/used.....you still got IMO the best phone around at moment


  • #5
    Sleeper12
    Registered Users Posts: 16,097 ✭✭✭✭ Sleeper12


    The 14 day cooling off period allows you to open the package & handle /examine the goods. If it's still unblemished and you have original packaging then you can return it. It has to be in good enough condition that they can sell it as new.

    This is where Carphone Warehouse will be missed. 30 days return policy.


  • #6
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Just had a glance at the terms and conditions for both three and Vodafone. Both state that a device can be returned even if used. Although 3 state there will be diminished returns if the phone is damaged or has a lock or Google account.
    On the ccpc website they don't say anything about the product having to be sealed and unused. So I'll give it a lash and see


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  • #7
    athlone573
    Registered Users Posts: 726 ✭✭✭ athlone573


    Jacksie66. wrote: »
    Just had a glance at the terms and conditions for both three and Vodafone. Both state that a device can be returned even if used. Although 3 state there will be diminished returns if the phone is damaged or has a lock or Google account.
    On the ccpc website they don't say anything about the product having to be sealed and unused. So I'll give it a lash and see

    Factory reset it and give it an aul wipe down, be grand.


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