Missing features from the brochure

slo007

Hello,

I ordered a new car and as I'm driving it around have come to notice it's missing a couple features that were on the brochure for the spec: namely the rain sensors and auto-dimming rear view mirror.

Obviously it's not as critical as a wheel, but nevertheless I did pay for the stuff which is not there.

Anyone have any advice? Is it worth complaining to the dealer? What could I expect, if anything?


BTW, the car arrived with a scuff/scratch which I pointed out to the delivery service and dealer on the same day. The dealer asked me to try to fix it with a polish but I'm not convinced I should. Would rather use a proper shop (at their cost).

Unfortunately, the dealer is 4.5 hours away so not really a place I can drive to.

Atlantic Dawn

Normally rain sensors and auto dimming would be on an overall spec level rather than options which could be added, do you know if the car you ordered matches the spec level as per brochure, like is it Executive, Premium or similar name model type and is this what featured in the brochure for it?

For example the Toyota C-HR comes in Sport, Sport Bi-tone, Sol and GR Sport, the auto dimming mirror comes on the GR Sport model, there's no option to add it on the others, just comes as standard on that spec so if you ordered that spec it would have it unless substituted by a lower model in which case you should be compensated or reject the car as it's not what you ordered.

On the scuff I'd expect them to fix it at their cost.

bazz26

Trims and specs in brochures are not always reflective of the each market the car is sold in unless it specifically states it in the brochure.

Also the time to get the scuff fixed by the dealer was by rejecting the car at the time of delivery. Accepting it puts you at a disadvantage now. If your not willing to go back to them with it then you will probably have to get it sorted yourself. Sounds like the car was bought without being seen or inspected which means buying blindly.

Comment_below

It is a brand new car? Can you tell us the make/model and trim of the car you ordered?

Sometimes there's slight variations in spec from year to year, but no auto lights/wipers is unusual.

Also, the dealer asking you to polish out the scratch was cheeky. I hope you've taken pics at point of drop off and send an email to dealer stating that your're taking it to be professionally polished or painted and they are paying for it, otherwise you're rejecting car

Also, there was a woman on Bob Flavin Sunday Service yesterday and she got the wrong car....she paid 40k for an Electric Hyundai Kona but she onlt realised when she got home that she had the 25k Petrol Kona and the dealer doesn't want to know!

Skip to 19:44

https://www.youtube.com/watch?v=gQs9Gz33cWY

bazz26

It's a pre reg.

The OP's other thread for context: https://www.boards.ie/vbulletin/showthread.php?t=2058197704

bazz26

Comment_below wrote: »

It is a brand new car? Can you tell us the make/model and trim of the car you ordered?

Sometimes there's slight variations in spec from year to year, but no auto lights/wipers is unusual.

Also, the dealer asking you to polish out the scratch was cheeky. I hope you've taken pics at point of drop off and send an email to dealer stating that your're taking it to be professionally polished or painted and they are paying for it, otherwise you're rejecting car

Also, there was a woman on Bob Flavin Sunday Service yesterday and she got the wrong car....she paid 40k for an Electric Hyundai Kona but she onlt realised when she got home that she had the 25k Petrol Kona and the dealer doesn't want to know!

Skip to 19:44

https://www.youtube.com/watch?v=gQs9Gz33cWY

I don't think anyone on the planet is really that stupid. It was most likely just a troll trying to pull Bob's chain.

colm_mcm

bazz26 wrote: »

It's a pre reg.

The OP's other thread for context: https://www.boards.ie/vbulletin/showthread.php?t=2058197704

This changes things I would imagine, given that it’s a used car.

Same as the scratch.

Distance selling might change that, would depend on whether it was delivered or collected I’d imagine.

Comment_below

bazz26 wrote: »

I don't think anyone on the planet is really that stupid. It was most likely just a troll trying to pull Bob's chain.

I know but I still pissed myself laughing ! Bob looked well confused.

Why is the op not saying the make/model?

Water2626262

Are you sure you don’t have it? For example in Audi / VW’s it’s activated by putting the wiper stalk up one notch. It’s not always marked on the stalk and can be confusing.

biko

^^ I have it but need to move the stalk a notch.

What car, model and year is it OP?