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Three.ie top up not gone through

  • 01-07-2021 12:25pm
    #1
    Birneybau
    Registered Users, Registered Users 2 Posts: 10,397 ✭✭✭✭


    Hi folks,

    Topped up by €20 this morning and the transaction still hasn't gone through.

    I've been without data since.

    Thanks


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Birneybau wrote: »
    Hi folks,

    Topped up by €20 this morning and the transaction still hasn't gone through.

    I've been without data since.

    Thanks
    Hi Birneybau,

    Thanks for getting in touch. 

    Sorry to hear your top-up has not been processed. If you requested this using the mobile top-up option on 365 the funds will be with the mobile provider selected when making the payment and you would need to contact them for an update. If it was a card payment, please check with the mobile provider if they received the payment as it may need to be processed again.

    Thanks
    Tara


  • #3
    Birneybau
    Registered Users, Registered Users 2 Posts: 10,397 ✭✭✭✭Birneybau


    Sorted.

    Thanks Tara, just took longer, on your end, than usual


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