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Anyone know how to contact a human in Sky?

  • 14-06-2021 3:22pm
    Registered Users Posts: 714 ✭✭✭

    Apologies for slightly longwinded story but we had a Sky tech out about a month ago to upgrade our dish and box. The tech wasn't able to do it for some reason relating to our roof (apparently it needs a special type of ladder) so he left and told us that we would be contacted later about it.

    A month later I have heard nothing so I checked the "My orders" page and there was a note mentioning the problem with the installation with an invitation to arrange a new visit which I did. However this is all automated so I fully expect the next tech will have exactly the same problem. I would like to ring them in advance to remind them about it.

    I searched the Sky website for contact details and it is hard to find any. I did eventually dig out a pay per minute support line but I am not going to use that.


  • Registered Users Posts: 5,206 ✭✭✭swoofer

    use this free phone number 1800 92 74 76 but be prepared to wait. Its probably a roof ladder and it might be high. Have you lots of obstructions? And does the current dish work ok??

  • Registered Users Posts: 714 ✭✭✭Mad Mike

    Thank you for that I will ring them tomorrow.

    I can't remember the particular issue but it was something related to our roof. The dish we have works fine for the old Sky+ box but needs to be replaced for Sky Q apparently.

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    Its the LNB they need to replace really but with Sky Q call outs are free for life so you can bet the installer will do an ace job. Had one done for my sister in law recently and when they replaced lnb they fitted the dish correctly ie like it should have been ages ago. It wont move now whereas in the past a strong wind would wobble it.