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Online Banking from Abroad

  • 27-05-2021 1:09pm
    #1
    shanebeary52
    Registered Users, Registered Users 2 Posts: 3 ✭


    Hello. I have an online banking account with BOI, and am stuck abroad due to Covid related problems.
    1. No email contact addresses are provided.
    2. No Live Chat.
    3. To open a ticket & get a response takes app. 24hrs.
    4. To phone is expensive.
    5. Problematic App. On making a fund transfer today, I could not do a screen capture - generally used when confirming payment to the recipient.

    Is there anything I can do to get a rapid online response to problems that may arise?


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    shanebeary52 wrote: »
    Hello. I have an online banking account with BOI, and am stuck abroad due to Covid related problems.
    1. No email contact addresses are provided.
    2. No Live Chat.
    3. To open a ticket & get a response takes app. 24hrs.
    4. To phone is expensive.
    5. Problematic App. On making a fund transfer today, I could not do a screen capture - generally used when confirming payment to the recipient.

    Is there anything I can do to get a rapid online response to problems that may arise?
    Hi shanebeary52,

    Thanks for contacting us here on Boards.ie and sorry to hear of your current situation. 

    If your account is held in Republic of Ireland we have a Secure Live Chat service which you can access here. This service is available 10-4 Monday to Friday (excluding bank holidays) and as it is a secure channel they can help with account specific queries. 

    You can also send account queries when logged on to your account by selecting Services then Send us a Message. Responses are generally received within one business day on this channel. 

    For emergencies like lost or stolen cards and mobiles or compromised log in details our 24 hour emergency helpline is available on +353567757007. 

    Thanks
    Tara


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