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Virgin Mobile - Date of Birth change

James 007 · 2021-05-21 17:58:04

A month ago I went to change my mobile phone in St. Stephens Green as my Whatsapp is not operating & need a new phone. My DOB is incorrect & therefore I was asked to call the main support number 1908 & that 089 mobile number. I got no support whatsoever & its most frustrating. Last week I managed to msg through the online…

21-05-2021 5:58pm

#1

James 007

Registered Users, Registered Users 2 Posts: 962 ✭✭✭

Join Date: July 2011

Posts: 906

A month ago I went to change my mobile phone in St. Stephens Green as my Whatsapp is not operating & need a new phone. My DOB is incorrect & therefore I was asked to call the main support number 1908 & that 089 mobile number. I got no support whatsoever & its most frustrating.

Last week I managed to msg through the online support & they asked me to e-mail the Irish e-mail address mobileids@virginmedia.ie with all my details & a copy of my licence & again roll on 8 days later no response e-mail.

Why so poor customer support:rolleyes:

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Comments

#2 13-06-2021 1:50pm

James 007

Registered Users, Registered Users 2 Posts: 962 ✭✭✭

Join Date: July 2011

Posts: 906

All are there Virgin Media supports online to support, I still haven't had a reply to the previous e-mail address as noted, thanks

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