Why is Virgin Media Taking so long?

i124Q

We moved into an estate in Kildare 5 weeks ago. Got the ball rolling straight away with Virgin Media for Internet. Our home is wired for fiber to the home. Yet here we are, still fiber less... I've phoned virgin most days asking for updates, which they never give.

Do I try vodafone? Why is it taking so long? I've seen the KN guys playing with the electric boxes outside our house. Each time they said we'll have it this week. It never happens. Please help. Need Internet ASAP!

ED E

Do neighbours either side have Virgin(/NTL/Chorus) points installed? Virgin use their own network so your FTTH for Eir/VF/Sky/Pure/Other doesnt supply Virgin.

i124Q

ED E wrote: »

Do neighbours either side have Virgin(/NTL/Chorus) points installed? Virgin use their own network so your FTTH for Eir/VF/Sky/Pure/Other doesnt supply Virgin.

Yup our neighbors next door have Virgin. What do you mean, I ordered Vodafone this morning. Are they using a different line in?

punisher5112

i124Q wrote: »

Yup our neighbors next door have Virgin. What do you mean, I ordered Vodafone this morning. Are they using a different line in?

Virgin use their own line.

Siro is ESB in connection with most other providers where likes of sky, Vodafone etc charge you for use of that line.
Eir then also.
Just put in your address and it tells you what is available and up and running.

1huge1

i124Q wrote: »

We moved into an estate in Kildare 5 weeks ago. Got the ball rolling straight away with Virgin Media for Internet. Our home is wired for fiber to the home. Yet here we are, still fiber less... I've phoned virgin most days asking for updates, which they never give.

Do I try vodafone? Why is it taking so long? I've seen the KN guys playing with the electric boxes outside our house. Each time they said we'll have it this week. It never happens. Please help. Need Internet ��

I could be wrong but I don't believe Virgin actually do fibre to the home.

They do fibre to the cabinet and then coax into the house (essentially their old cable tv wires), not that there is anything wrong with this, they are able to get speeds of 1gb/s on this setup.

i124Q

I placed an order with Vodafone this morning. I have 14 day cooling off period. 30 euro a month for 500mb. So I guess it's possible with Vodafone? Who's line will they be using? And how long is it going to take? It's a new build home. I still have Virgin Media case open but every time I call them for an update, there is no update. HELP!

1huge1

My parents ordered the fibre to the home package with vodafone a few months ago, assuming the situation is similar. Eir owns the line along the road (assuming not part of national broadband scheme as you sound like you're in a built up area). Then an engineer came out and fed a fibre cable through our telephone duct and set up a new entry port into the house.

Since you're house is already connected up to fibre, it is even easier. But to answer your question, the likes of Vodafone and Sky lease the lines from Eir in most situations.

As noted above, Siro (joint venture with Electirc Ireland where the fibre cable is essentially wrapped around electricity wires) and Virgin (who operate their own network) are the main exceptions to this.

happyoutscan

I may be wrong, but over this side of the country the KN Group undertake all the connections/upgrades etc for all the various providers.

So you pretty much have to wait for them and there is generally little that Virgin Media can do to speed up the situation.

1huge1

Is it not a case though that if they are already set up for fibre, that just post the box out to you? Would KN group need to be involved?

i124Q

happyoutscan wrote: »

I may be wrong, but over this side of the country the KN Group undertake all the connections/upgrades etc for all the various providers.

So you pretty much have to wait for them and there is generally little that Virgin Media can do to speed up the situation.

I phoned KB Group just now and gave them my details and they said there are no appointments booked out to our address. Does this mean Virgin Media are doing nothing? :eek:

1huge1 wrote: »

Is it not a case though that if they are already set up for fibre, that just post the box out to you? Would KN group need to be involved?

You'd think it would be that simple! Especially because it's a housing estate and next door have it! Multiple Virgin Media Reps hung up on me when I asked to speak to a manager / supervisor. I escalated it but still I get no where.

This is so painful

ED E

i124Q wrote: »

I phoned KB Group just now and gave them my details and they said there are no appointments booked out to our address. Does this mean Virgin Media are doing nothing? :eek:

Virgin dont use KN, its their own techs, their own lines.


You should be connected with VF in a few days.

i124Q

ED E wrote: »

Virgin don't use KN, its their own techs, their own lines.

Oh.. Could have sworn I seen the virgin guys get out of a KN van. Unless Virgin have to work with KN on the cabling?

You should be connected with VF in a few days.

I phoned EIR and they said we only get fiber to the cabinet. Aka, 100mb speeds. So Eir, Voda and Sky are out of the picture. Virgin Media is our only option now.

Gosh dang, why is it not just a simple cable to our house from the chamber on the footpath. Foreman said it may be an access issue.

dam099

i124Q wrote: »

I phoned EIR and they said we only get fiber to the cabinet. Aka, 100mb speeds. So Eir, Voda and Sky are out of the picture. Virgin Media is our only option now.

Gosh dang, why is it not just a simple cable to our house from the chamber on the footpath. Foreman said it may be an access issue.

If Vodafone accepted a 500Mb order for your home they may be using Siro for FTTH, not having Eir FTTH available is not definitive.

Check your Eircode on the checker at siro.ie

There are 3 wholesale network operators in Ireland

OpenEir - xDSL / FTTH - Open to multiple retail ISPs
Siro - FTTH - Open to multiple retail ISPs
Virgin - Coax Cable (Fibre to the cabinet) - Only Virgin can offer this

Edit. Correction, there are 4, I was forgetting NBI - FTTH - Open to multiple retail ISPs

killbillvol2

ED E wrote: »

Virgin dont use KN, its their own techs, their own lines.


You should be connected with VF in a few days.

A KN tech installed Virgin in my brother's house in Waterford last month.

punisher5112

Kn is now circet....

Virgin have most of their teams used with vans wrapped in red with their logo, these would all be sub contractor.

wheresthebeef

1huge1 wrote: »

I could be wrong but I don't believe Virgin actually do fibre to the home.

They do fibre to the cabinet and then coax into the house (essentially their old cable tv wires), not that there is anything wrong with this, they are able to get speeds of 1gb/s on this setup.

Virgin do actually do FTTH now in new builds. We have fibre from Virgin. There’s a little optical terminal in the wall on the side of our house, it’s a bit different to GPON Fibre though in that it uses RFOG and the optical terminal converts fibre to Coax instead of Fibre to Ethernet.

CoBo55

i124Q wrote: »

I phoned EIR and they said we only get fiber to the cabinet. Aka, 100mb speeds. So Eir, Voda and Sky are out of the picture. Virgin Media is our only option now.

Gosh dang, why is it not just a simple cable to our house from the chamber on the footpath. Foreman said it may be an access issue.

If VF said they'll give you 500 meg you must be in a Siro area, eir aren't involved with Siro. See what happens with the VF install it should go ahead have they given you a date?

CoBo55

wheresthebeef wrote: »

Virgin do actually do FTTH now in new builds. We have fibre from Virgin. There’s a little optical terminal in the wall on the side of our house, it’s a bit different to GPON Fibre though in that it uses RFOG and the optical terminal converts fibre to Coax instead of Fibre to Ethernet.

Same here in Enniscorthy. Houses on the original cable like mine are connected using coax all new premises are ftth. Brilliant service in fairness but very expensive compared to Siro providers.