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Deliveroo never delivered the food and refused to make a refund

  • 12-05-2021 7:23pm
    #1
    kooreczka
    Registered Users, Registered Users 2 Posts: 39 ✭


    We were in self isolation and made order on deliveroo asking specifically to have delivery to outside our apartment door as we were not allowed to leave and meet other people. The rider refused to bring the food to us which was disappointing but after calling their phone line I was promised refund....which they never made. I called them again to hear they decided not to make refund on this order without giving me a reason why. Is there anywhere I could complain about this? This is not OK treatment, basically stealing customer's money.


Comments

  • #2
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,870 ✭✭✭✭fritzelly


    Chargeback on your card


  • #3
    markmoto
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭markmoto


    Looks like someone had free lovely meal : )


  • #4
    kooreczka
    Registered Users, Registered Users 2 Posts: 39 ✭kooreczka


    fritzelly wrote: »
    Chargeback on your card

    Thank you so much bank claimed it back ðŸ˜႒


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