Sky Fiber

magic_murph

Does anybody have the Sky FTTH?
I am having horrible problems with Eir trying to get connected even though the cable, modem etc are all installed they just can't seem to provision the service. (equipment was installed on 29th April and still no service)

Just wondering if Sky are any better?

My concern is switching to sky will just result in them having issues setting up the account and then I could be in the situation where sky are blaming Eir and eir are blaming sky etc so more hoops and jumps to go through

GypsyByName

magic_murph wrote: »

Does anybody have the Sky FTTH?
I am having horrible problems with Eir trying to get connected even though the cable, modem etc are all installed they just can't seem to provision the service. (equipment was installed on 29th April and still no service)

Just wondering if Sky are any better?

My concern is switching to sky will just result in them having issues setting up the account and then I could be in the situation where sky are blaming Eir and eir are blaming sky etc so more hoops and jumps to go through

Do you have tv with Sky?

magic_murph

yeah I have Sky TV alright

GypsyByName

shoudnt be an issue, have a chat with them. In fairness if your two weeks waiting you havent much to lose have you.

ED E

Dont change during the process of install, will just make things more muddy. Wait until the service is in then use your cooling off period.

magic_murph

ED E wrote: »

Dont change during the process of install, will just make things more muddy. Wait until the service is in then use your cooling off period.

That is what I was thinking as I would then have to deal with 2 companies.
I've had two orders with Eir that just get 'stuck' but they insist that attempt number 3 will work - without changing anything, without knowing why the previous 2 attempts failed - it is beyond a joke at this stage.

Absolutely painful to deal with between not getting any calls back, being told different things depending on who I talk too. Really is beyond the level of service expected in 2021

GypsyByName

cancel the whole order with them then contact new provider

magic_murph

GypsyByName wrote: »

cancel the whole order with them then contact new provider

Thats happening today for sure

They just cancelled my old, stuck order, which I didn't want them to do and resubmitted a new order for fiber - not FTTH but just regular fiber which is not what I want.

It would be funny if it wasn't so frustrating

alec76

Is FTTH available at your address at all?

magic_murph

Yeah it is.
When the first order failed I asked them to check the account to make sure nothing else was going to impact future orders - I was advised the account was fine.
just now I have been informed that the original order needed to be cleared down as that is 99% the cause of the subsequent failures.

It was just pot luck I got through to somebody that know what they are doing / looking at.
Had I got through to somebody else I would still be going around in circles.

I now have to wait until Monday until the account is cleared down, with open Eir - this needed to be done so has I went with Sky they would of encountered the same issues and I would have been stuck trying to deal with eir with a cancelled account etc.

Eir have hired a load of support staff to ensure calls are answered quickly, which in fairness calls are handled within a couple of minutes, but the training is badly lacking.
It got to the stage where I recognized the agents voice so would just hang up as they have proven themselves to be useless on previous dealings - all down to the lack of training.

will see what happens come Monday,