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Lidl Tepro Gas Barbecue

mjk3362 · 2021-05-07 21:59:49

I bought one of these a week ago , found it was delivered with 4 off part#16 (bracket) instead of 2 and none of part#15 (bracket)..should have come with 2 off these Lidl referred me to manufacturer in Germany and there is a call logged since Tuesday last to get it sorted which i assume means to get me the missing parts No…

07-05-2021 9:59pm

#1

mjk3362

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: November 2019

Posts: 0

I bought one of these a week ago , found it was delivered with 4 off part#16 (bracket)
instead of 2 and none of part#15 (bracket)..should have come with 2 off these
Lidl referred me to manufacturer in Germany and there is a call logged since Tuesday
last to get it sorted which i assume means to get me the missing parts
No word back since.

Anyone else in same position ?
Anyone received too many of part#15 and want to swap brackets ?

0

Comments

#2 07-05-2021 10:14pm

con747

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Join Date: April 2014

Posts: 7406

mjk3362 wrote: »

I bought one of these a week ago , found it was delivered with 4 off part#16 (bracket)
instead of 2 and none of part#15 (bracket)..should have come with 2 off these
Lidl referred me to manufacturer in Germany and there is a call logged since Tuesday
last to get it sorted which i assume means to get me the missing parts
No word back since.

Anyone else in same position ?
Anyone received too many of part#15 and want to swap brackets ?

Maybe post here as well https://www.boards.ie/vbulletin/showthread.php?p=117053760#post117053760

Don't expect anything from life, just be grateful to be alive.

0
#3 08-05-2021 8:33am

kadman

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Posts: 4990

I would have thought it was lidl's problem to sell you an item fit for purpose,
which its clearly not.

Can you not just bring it back, and avoid all the hassle.

0
#4 08-05-2021 8:35am

[Deleted User]
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Posts: 596

kadman wrote: »

I would have thought it was lidl's problem to sell you an item fit for purpose,
which its clearly not.

Can you not just bring it back, and avoid all the hassle.

Because, presumably, he'd like a functional BBQ?

0
#5 08-05-2021 8:46am

Alun

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Join Date: November 2002

Posts: 21052

I've had a few of these kinds of problems in the past with stuff from Lidl, and in all cases I contacted the manufacturer and got the relevant parts sent to me free of charge by return post. I know that strictly speaking it's Lidl's responsibility but it's often quicker and easier to just contact the manufacturer directly.

0