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Problem moving from Vodafone to An Post

  • 07-05-2021 5:58pm
    #1
    benji79
    Registered Users, Registered Users 2 Posts: 517 ✭✭✭


    Hi, someone may be able to guide me.

    I ordered a An Post prepay SIM card this week, to move my number from Vodafone

    Got sim yesterday in post, today requested number to be move via An Post email. Got email back around lunch saying it would be done shortly.

    My Vodafone phone number stopped working around 2 o’clock, I was at work.

    Got home after 5, took Vodafone sim out. Put in new An Post sim, followed instructions etc but it won’t make or receive calls or texts for me. Top of phone just says no service

    Can’t get An post mobile customer care after 6

    So anything I can try before the morning?


Comments

  • #2
    bluestrattos
    Registered Users, Registered Users 2 Posts: 565 ✭✭✭bluestrattos


    Silly question but have you tried to restart the phone, or turn on Airplane Mode On, and then off ?
    Are you required to do a top up to activate the service ?


  • #3
    aliskippy
    Registered Users, Registered Users 2 Posts: 40 ✭aliskippy


    I am having the same issue. On Wednesday the Post sim worked for a couple of hours but since wednesday night my phone is not reading the an post sim card at all and I have a circle with a line through it on the top of my phone. I have put the an post sim card in a different phone and it works to make calls but wont work in my samsung galaxy s9. I have tried everything and it wont allow me to enter APN settings, it just goes blank after I click save.

    Does anyone know how to fix this issue! Thanks!


  • #4
    big_drive
    Registered Users, Registered Users 2 Posts: 3,317 ✭✭✭big_drive


    Just to update

    Mine worked perfectly but took from maybe 1pm until 11am next day for swap over to fully go through

    Think there was just a backlog or something


  • #5
    Ned Led Zeppo
    Registered Users, Registered Users 2 Posts: 81 ✭✭Ned Led Zeppo


    Well lads I am going to a solicitor About my problem, similar to your problems.



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