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Closte Hosting - Two Factor Authentication

  • 06-05-2021 7:35pm
    #1
    dunneg
    Registered Users, Registered Users 2 Posts: 28 ✭


    Anyone on here using 'Closte' for hosting?


    Today I tried to login as usual but was asked for a six-digit Google Two Factor Authentication. I don't have this set up on my account, so I'm not receiving any code. It requires a six-digit code but I have no way of receiving this ocde.


    Worse still, I can't contact them.

    I have tried contacting Closte, but they're not responding. Their online contact forum is disabled, they cannot be messaged on twitter, and their sales eMail address is not replying to my emails.


    Anyone got any ideas?

    Thanks
    :)
    Tagged:


Comments

  • #2
    markmoto
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭markmoto


    dunneg wrote: »
    Anyone on here using 'Closte' for hosting?


    Today I tried to login as usual but was asked for a six-digit Google Two Factor Authentication. I don't have this set up on my account, so I'm not receiving any code. It requires a six-digit code but I have no way of receiving this ocde.


    Worse still, I can't contact them.

    I have tried contacting Closte, but they're not responding. Their online contact forum is disabled, they cannot be messaged on twitter, and their sales eMail address is not replying to my emails.


    Anyone got any ideas?

    Thanks
    :)


    I think app from play store, you can set it up your self
    https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&gl=US


  • #3
    dunneg
    Registered Users, Registered Users 2 Posts: 28 ✭dunneg


    Hi MarkMoto

    Yes, i can download the app from the Play Store - but I can't set it up for the hosting account because I can't log in to the account.

    To set up Google Authenticator, you need to be able to access your account to scan a QR code and set up Two Step Verification.

    Becasue I can't log in I can't do this. And the reason I can't log in is because they are asking for a Google Two Step Authenication code.

    And they are not eplying to any of my eMails.

    I really don't know what to do now.


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    dunneg wrote: »
    Today I tried to login as usual but was asked for a six-digit Google Two Factor Authentication. I don't have this set up on my account,

    Chances are you were compromised.



    Be VERY careful that nobody has done this to keep you out while spinning up a load of sites on your dime.


  • #5
    dunneg
    Registered Users, Registered Users 2 Posts: 28 ✭dunneg


    ...lesson learned.

    Avoid Closte

    :)


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