SPC Connect Issue

Waesfjord

I recently changed ISP and router and noted SPC Connect went offline.

I have the eng code, so from keypad, I updated the IP Address (from *.*.1.100 to one matching router *.*.178.100) and IP gateway (*.*.1.1 to one matching router *.*.178.1). Panel is running V3.6.6. firmware, DHCP disabled.

Now phone app restored, also web interface system summary per link below
https://www.spcconnect.com/SiteOperations/SystemSummary

However when I chose button on web interface summary page to "Connect to SPC Panel", so that I can see full configuration like I could before, it does not load, instead gets an error message per below.

Page not working
www.spcconnect.com didn’t send any data.
ERR_EMPTY_RESPONSE

So comms not fully working, I am guessing it is something to do with need to set-up a static IP address on router to match the *.*.178.100 one I updated on keypad, however confused as web summary and phone app working without this.

Question 1 - is it the static IP address that remains the problem here for connection to SPC Panel?

Question 2 - If so, on the Fritzbox router, to set up a static IP address, it asks for MAC address of the device - any idea where I can get this from to assign that MAC address to the given IP address?

Would appreciate guidance on how to restore the full functionality.

Jnealon

That's not an error I've come across before, a quick google suggests it's an error with chrome.

Waesfjord

Jnealon wrote: »

That's not an error I've come across before, a quick google suggests it's an error with chrome.

Thanks for reply, however I just tried MS Edge web browser, but same issue there.

pauliemc

Having an issue with SPC aswell. Connected direct to my modem but app says offline?