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DPD didn't deliver - Insured - not responding - what next?

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  • 01-05-2021 10:09am
    #1
    Registered Users Posts: 6,321 ✭✭✭


    Long story short, I ordered a collection which I insured for value up to 250 euro (it was a suit) on the 2nd of April and collected by DPD on the 6th, no problem so far.

    The delivery never made it and everytime I contact DPD either by phone or live chat, nobody takes responsibility for the lost delivery. The last person on chat even suggested I raise this with Parcel2Go even though I booked it direct on DPD's website, confirmation email from DPD etc. I ask to raise the complaint, nobody takes it on, DPD will just string you along when something goes wrong (Rant over)

    Considering DPD did not deliver the item, I bought their insurance etc, would the small claims court now be the best approach? Appreciate any advice, thanks.


Comments

  • Registered Users Posts: 5,300 ✭✭✭greasepalm


    Presume you got a tracking code and delivered to house , i also had a package saying delivered and not received and contacted place where bought and got a replacement.

    Was is you or other party that chose this courier?
    Might also contact seller to say gone missing.

    https://www.citizensinformation.ie/en/consumer/shopping/shipping_and_delivery.html#

    https://shipping.dpd.ie/help-centre/parcels/question/delivery/can-i-make-a-claim-for-my-parcel

    Just to add have a read here as its the senders who need to chase it up it seems.

    https://www.boards.ie/vbulletin/showthread.php?t=2057809627


  • Registered Users Posts: 346 ✭✭Bojill


    greasepalm wrote: »
    Presume you got a tracking code and delivered to house , i also had a package saying delivered and not received and contacted place where bought and got a replacement.

    Was is you or other party that chose this courier?
    Might also contact seller to say gone missing.

    https://www.citizensinformation.ie/en/consumer/shopping/shipping_and_delivery.html#

    https://shipping.dpd.ie/help-centre/parcels/question/delivery/can-i-make-a-claim-for-my-parcel

    Just to add have a read here as its the senders who need to chase it up it seems.

    https://www.boards.ie/vbulletin/showthread.php?t=2057809627


    Read the op again, they are the sender.


  • Registered Users Posts: 6,321 ✭✭✭corcaigh07


    I was the sender. The tracking number still has it down as "collected by driver". It never made it to the recipient.


  • Registered Users Posts: 3,817 ✭✭✭Darc19


    Email the local depot that collected the item

    Depotxx@dpd.ie

    XX = depot number.

    Kildare is depot 11, so depot11@

    Depot number should be on your email


  • Registered Users Posts: 12,268 ✭✭✭✭blade1


    Contact them on twitter.
    Depots and drivers don't seem to give a stuff.
    Amazing how quick they can solve an issue when they are in the public eye.
    Trust me, I have first hand experience of this.


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  • Registered Users Posts: 6,321 ✭✭✭corcaigh07


    blade1 wrote: »
    Contact them on twitter.
    Depots and drivers don't seem to give a stuff.
    Amazing how quick they can solve an issue when they are in the public eye.
    Trust me, I have first hand experience of this.

    If they fob me off on Twitter, what course of action would you take?

    PS - Their hubs and depots don't care at all.


  • Registered Users Posts: 12,268 ✭✭✭✭blade1


    corcaigh07 wrote: »
    If they fob me off on Twitter, what course of action would you take?

    PS - Their hubs and depots don't care at all.

    Highly unlikely they will.

    I had a package missing for 6 weeks before Christmas.
    They wanted a photo of the package ( how the hell could I get a picture of something I hadn't received)

    One tweet and they then asked me to DM them details.My package was delivered the very next day.


  • Registered Users Posts: 6,321 ✭✭✭corcaigh07


    Update on this, they are still fobbing me off. I've provided all the details requested by them (proving the value of the goods etc) and they are now poor subbing me that they can't take invoices even though the last proof I sent them was a proof of bank statement.

    I'm now looking into submitting a small claims court case, horrific company to deal with when something goes wrong.


  • Registered Users Posts: 6,321 ✭✭✭corcaigh07


    I'm a year late with this but I eventually got a refund from DPD's parent company. Took a lot of hounding though via live chat.



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