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Refund for online purchase being returned to cancelled card

  • 29-04-2021 11:37pm
    #1
    leakyboots
    Registered Users, Registered Users 2 Posts: 6,079 ✭✭✭


    Hi there,

    I made a transaction recently and it turns out the product is no longer available. They are refunding it to the card used to purchase it. However, my card got compromised in the meantime and I've been issued a new card since and the old one is cancelled.

    Any advice on how to proceed? Do I contact the bank or the seller on this?

    Thanks!


Comments

  • #2
    SuperSean11
    Registered Users, Registered Users 2 Posts: 1,555 ✭✭✭SuperSean11


    It’ll go to your account, the card changes the account doesn’t


  • #3
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    leakyboots wrote: »
    Hi there,

    I made a transaction recently and it turns out the product is no longer available. They are refunding it to the card used to purchase it. However, my card got compromised in the meantime and I've been issued a new card since and the old one is cancelled.

    Any advice on how to proceed? Do I contact the bank or the seller on this?

    Thanks!
    Hi There, 

    Thanks for checking in with us. 

    You will not need to make any changes, the refund will automatically credit back for you without any issue. 

    Hoping this helps, 

    Many thanks
    Alison


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