SIRO (Re)Install

Basq

Got SIRO installed this afternoon.

They had to run a cable from my ESB meter box to an external box and then in through wall to hallway for an internal box.

Was on a meeting while they were doing it so indicated to them beforehand where the box inside would be best and they agreed. But went down at one stage and they had opened the gutter in front of the door.. so thought to myself, ah - that’d be a perfect place to run the cable!

About a half hour later, they said they were done and drove off.. happy days!

But they actually instead ran the cable above the door and not through the gutter where - let’s face it, it would have been a hell of a lot more out of sight.

Any obvious concerns with me removing the cable clips and running it through the gutter instead? Will probably pin them up in gutter rather than having them run under leaves etc.

Left is current, right is planned..

awec

I actually can't believe they did it like that. Even if they had brought it right to the soffit and then went horizontal it would have looked better than it does.

I'd bring it through the gutter.

Basq

awec wrote: »

I actually can't believe they did it like that. Even if they had brought it right to the soffit and then went horizontal it would have looked better than it does.

I'd bring it through the gutter.

Yeah.. hideous alright!

Like I said - when I went downstairs from meeting, I saw the gutter cover was up and them working around it. So was surprised after they left to see if like that.

Will tackle it tomorrow / when the rain stops.

Basq

Since I'll have a fair amount of excess running through drain, think of lopping off a good section of cable and reconnecting it to box.

Standard fibre optic AFAIK so assume should be straight forward.

Anyone know?

Worse happens I'll run keep excess in guttering I suppose.

MugsGame

Can understand why you want to change it. You have a right angle in red which won't work - needs to curve at turns, like in the current install.

Have you cut and terminated fibre optic cable before?

awec

I would personally avoid cutting it if at all possible.

It might be worth a phonecall to Siro to get an explanation?

listermint

Do the drain. I'd do the drain you have enough space there to not have to do a 90 angle.

Ugly ugly job all the same I'd be embarrassed with that one myself.

punisher5112

Virgin done the same on my house, I even said go under the door, he wouldn't as he said it could be a trip hazard.

Not over happy at all to be honest.

Op that looks absolutely cat.

One eyed Jack

awec wrote: »

I actually can't believe they did it like that. Even if they had brought it right to the soffit and then went horizontal it would have looked better than it does.

I'd bring it through the gutter.

That was my first reaction and all


But… looking at the setup there, I’m wondering did they initially think about running it under the gutter, and then thought better of it in case there was water ingress?

Looks awful over the door like that though.

awec

One eyed Jack wrote: »

That was my first reaction and all


But… looking at the setup there, I’m wondering did they initially think about running it under the gutter, and then thought better of it in case there was water ingress?

Looks awful over the door like that though.

It's fibre optic.

Basq

listermint wrote: »

Do the drain. I'd do the drain you have enough space there to not have to do a 90 angle.

MugsGame wrote: »

Can understand why you want to change it. You have a right angle in red which won't work - needs to curve at turns, like in the current install.

Should be able to curve as I'll have a substantial amount of excess.. I'll just need to curve some excess in the gutter.

MugsGame wrote: »

Have you cut and terminated fibre optic cable before?

Have done coaxial but not fibre optic.

awec wrote: »

It might be worth a phonecall to Siro to get an explanation?

It's all outsourced.. so I'll doubt they'll do anything about it. As long as it's functional is all Vodafone will care about.

In my experience, and talking to others, these installers do the quickest job possibly and are in-and-out. Offered them a cup of tea and was told "they're too busy!" :rolleyes:

I'm more annoyed that I didn't keep a closer eye.. but to be honest, the lad who did the external wiring was long gone when the lad who did the internal wiring shouted up to say he was finished, and was showing me installation of internal box, speed, router instructions etc.

pappyirl

Basq wrote:

Have done coaxial but not fibre optic.

Fibre optic requires specialist equipment to terminate, i think this is where Mugsgame was going. Not as straightforward as coaxial. If cutting you will need to call Siro. Might be worth calling them in any case and getting it done correctly.

ted1

Well that’s embarrassing. Get onto customer service. Someone clearly not giving a f@@k about the quality of their work

Basq

Since I'm still in cooling off period (only ordered Monday afternoon). May use this to my advantage tomorrow.

copacetic

Basq wrote: »

Since I'm still in cooling off period (only ordered Monday afternoon). May use this to my advantage tomorrow.

I’d just move it and if any issues after you’ve done it call them out again to fix it. It’s a terribly shabby job.

NBAiii

If they had the grate raised and did not use it you would have to question why. If you wantred it used you should have had a roped duct through it, that is assuming it is even suitable which is not at all clear from your images.

That cable will have a specific bend radius beyond which is likely to damage the fibre inside it. Stuffing it into the grate is liable to exceed this radius which could leave you without service. It is not just about avoiding right angles.

You certainly will not be able to cut and re-terminate it as has already been said.

I don't think Vodafone or Siro will be interested in re-doing your installation being honest.

James 007

Id nearly block up the front door & bring it all the way to the soffit to cover the brickwork head too, Id be too ashamed to be looking at that each time I entered that door, use the back door instead.:rolleyes:

Seriously though do these guys take any pride in their work at all, if they did that to my front door I would be fuming. Id get them to rectify that immediately. If you brought the cable up to the soffit you could nearly run it just above the bricks as someone has pointed out, clearly some young guys installed this, absolutely woeful.:mad:

awec

NBAiii wrote: »

If they had the grate raised and did not use it you would have to question why. If you wantred it used you should have had a roped duct through it, that is assuming it is even suitable which is not at all clear from your images.

That cable will have a specific bend radius beyond which is likely to damage the fibre inside it. Stuffing it into the grate is liable to exceed this radius which could leave you without service. It is not just about avoiding right angles.

You certainly will not be able to cut and re-terminate it as has already been said.

I don't think Vodafone or Siro will be interested in re-doing your installation being honest.

Why would he need a rope ducted through it?

It's a drain.

NBAiii

awec wrote: »

Why would he need a rope ducted through it?

It's a drain.

Mechanical protection of the cable for one.

As I said you would have to ask why the installers chose to take a longer route with more tacking rather than use the drain. Is there even access to the drain from the right for the cable?

The key with these installations is to have your chosen route planned and made as easy as possible for the installers who should be informed of said route. Otherwise you are going to end up with situations like this.

awec

NBAiii wrote: »

Mechanical protection of the cable for one.

As I said you would have to ask why the installers chose to take a longer route with more tacking rather than use the drain. Is there even access to the drain from the right for the cable?

The key with these installations is to have your chosen route planned and made as easy as possible for the installers who should be informed of said route. Otherwise you are going to end up with situations like this.

There is definitely access, the drain cover literally lifts off.

No need for any ducting. Lift cover, run cable, put cover back, job done. No need for any ducting since that will not provide any more protection than the drain itself.

WildCardDoW

MugsGame wrote: »

Can understand why you want to change it. You have a right angle in red which won't work - needs to curve at turns, like in the current install.

Have you cut and terminated fibre optic cable before?

I mean it's just a drawing, he has more than enough space to do it smoothly.

However yes, you can't just cut fibre optic and jam it back in sometimes.

NBAiii

awec wrote: »

There is definitely access, the drain cover literally lifts off.

No need for any ducting. Lift cover, run cable, put cover back, job done. No need for any ducting since that will not provide any more protection than the drain itself.

I disagree and it seems like the installers disagreed also seeing that they chose not to use it. Your method has at least one point where cable is passing unprotected through a metal grate where it is susceptible to rubbing or other damage.

These installers are liable to have their work inspected. They don't care for aesthetics, once the cable is safe they are happy.

listermint

NBAiii wrote: »

Mechanical protection of the cable for one.

As I said you would have to ask why the installers chose to take a longer route with more tacking rather than use the drain. Is there even access to the drain from the right for the cable?

The key with these installations is to have your chosen route planned and made as easy as possible for the installers who should be informed of said route. Otherwise you are going to end up with situations like this.

Tbf situations like this are the norm not uncommon and it's extremely rare for installers to take or ask advice from the householder.

The drain in this scenario is a lift up not a draw string.

Fibre cable of this gauge can be terminated by anyone the equipment to do so is remedial and inexpensive should he wish to do it.

Tails142

That is pathetic, man oh man

NBAiii

listermint wrote: »

Tbf situations like this are the norm not uncommon and it's extremely rare for installers to take or ask advice from the householder.

The drain in this scenario is a lift up not a draw string.

Fibre cable of this gauge can be terminated by anyone the equipment to do so is remedial and inexpensive should he wish to do it.

Good luck getting someone to touch it professionally. The cable belongs to Siro right up to the ONT demarcation. OP better buy a cleaver and some SC connectors.

ted1

NBAiii wrote: »

That cable will have a specific bend radius beyond which is likely to damage the fibre inside it. Stuffing it into the grate is liable to exceed this radius which could leave you without service. It is not just about avoiding right angles.

It’d be no more of a bend than at the bottom right of the photo or the bend into the grey box

kirving

That is a complete joke, it's not even level over the door, nevermind the rest of it.

Not sure who the installer was for Vodafone fibre in my place as I wasn't there, but they dug the garden, brought the cable around the back of the house, under the patio, up the side wall at the back, through the attic, and down to behind the TV. Almost totally invisible.

listermint

NBAiii wrote: »

Good luck getting someone to touch it professionally. The cable belongs to Siro right up to the ONT demarcation. OP better buy a cleaver and some SC connectors.

It was touched professionally, time not for the amateur home owner to correct the professionally trained work.

Basq

listermint wrote: »

It was touched professionally, time not for the amateur home owner to correct the professionally trained work.

I wouldn't even consider myself an amateur!

I think I'm just gonna run the cable through in the grate paying attention to minimising bend. If something goes wrong and Internet is affected, I'll either:
a) deny all knowledge and indicate that's how it was installed
b) indicate cable slipped out of it's position and was a safety risk decapitating somewhere entering / exiting house!
c) complain of the shoddy job I had to fix.

At end of the day, I'm maybe somewhat to blame for not checking job sooner. But I assumed (and an incorrect assumption maybe) that position of external wiring would be clarified (especially if gutter was problematic) seeing as I was consulted for internal wiring.

Basq

Bit more excess than I'd like in the drain but not bending anything more than i think it was previously..



And the revised job:

fiacha

There is a risk that the company won't provide support on an installation that has been modified by the homeowner. I would imagine that they documented the install before leaving, so they would be able to prove it was modified.
Contact them and highlight your concerns about the quality of the work. Ask them to re-route the cable. Like you said, you have a bit of leverage with the cooling off period.

They didn't use the drain because they would have had to cut a recess into the wall or drain cover to get the cable in without risk of the metal cover damaging the cable. Running the cable through the slots in the cover isn't an option as the cable will move and may be damaged whenever the cover needs to be lifted.

I would cut a notch in the cover at both points where you want the cable to enter. Run a short lenght of conduit and fix it to the wall above the level of the drain. That way, the cable is protected and the cover can be lifted without disturbing the cable.

*Edit - Or just do what you did . Does the drain cover rub against the cable when you walk on it ? If yes, I'd be worried about it getting damaged over time.

punisher5112

fiacha wrote: »

There is a risk that the company won't provide support on an installation that has been modified by the homeowner. I would imagine that they documented the install before leaving, so they would be able to prove it was modified.
Contact them and highlight your concerns about the quality of the work. Ask them to re-route the cable. Like you said, you have a bit of leverage with the cooling off period.

They didn't use the drain because they would have had to cut a recess into the wall or drain cover to get the cable in without risk of the metal cover damaging the cable. Running the cable through the slots in the cover isn't an option as the cable will move and may be damaged whenever the cover needs to be lifted.

I would cut a notch in the cover at both points where you want the cable to enter. Run a short lenght of conduit and fix it to the wall above the level of the drain. That way, the cable is protected and the cover can be lifted without disturbing the cable.

*Edit - Or just do what you did . Does the drain cover rub against the cable when you walk on it ? If yes, I'd be worried about it getting damaged over time.

Ah jaysus will ya stop. That job was done by a numpty, no proper electrician would or ever should do such a shocking job it was terrible.

awec

I wouldn't be worried about them not providing support, and there is no way that the exact installation was documented anywhere.

If you ever ring them they'll send someone out, they'll see the excess cable, ask if you changed it then they'll fix it. Maybe they'll charge you for it.

It'll be fixed either way.

OP: you could very loosely cable tie the cables together to keep it in its current position. Particularly the bends under the downpipe.

Basq

Yeah, job is done now.. and internet (as it stands) seems fine:



If it stops working, I’ll indicate cable clips weren’t properly secured and it started coming off wall so needed to do that in a bind as it was a tripping hazard.

I’ve photographic evidence of the job they did and will email my concern on it to Vodafone, which they’ll no doubt ignore or fob it off as it was a third-party installation.

To add to the clusterf*ck.. my neighbour has it installed.. exact same front of house and literally 15 feet away and they at least ran the cable in and up along the soffit rather than across his brickwork.

fiacha wrote: »

*Edit - Or just do what you did . Does the drain cover rub against the cable when you walk on it ? If yes, I'd be worried about it getting damaged over time.

Should be good on that front.. the divide at the metal cover entry point was broken off so have adequate space there.


(maybe not very easy to see)

And exit point is coming up along drainpipe so shouldn’t be impacted by metal cover.

awec wrote: »

OP: you could very loosely cable tie the cables together to keep it in its current position. Particularly the bends under the downpipe.

Yeah, that’s a good shout. Thanks!

Lumen

I was feeling really sympathetic until I saw your speeds.

fiacha

punisher5112 wrote: »

Ah jaysus will ya stop. That job was done by a numpty, no proper electrician would or ever should do such a shocking job it was terrible.

Thank you for your thoughtful and informed feedback. :rolleyes:

listermint

fiacha wrote: »

Thank you for your thoughtful and informed feedback. :rolleyes:

Provide support ha ha ha ha cracking me up.

Support entails callouts that the home owner has to pay for. That's support.

Would you get up the yard

ted1

punisher5112 wrote: »

Ah jaysus will ya stop. That job was done by a numpty, no proper electrician

Would it have been a spark? It’s just fibre ??

MugsGame

Lumen wrote: »

I was feeling really sympathetic until I saw your speeds.

Although the ping time seems high, wonder if OP is on wireless or of there's a Vodafone issue, or a peering issue going to 3.