Samsung Galaxy Watch

gaz15

I bought at Samsung Galaxy Watch in Jan 2020 and yesterday the strap broke on it, it just cracked and snapped. I looked into buying a new strap but they don't seem to be available to order anywhere and I contacted Samsung who told me that they weren't available to order via Samsung.

My question is surely I should have some recourse, I don't mind paying for a new strap and I'm not looking to get it for free but essentially I'll have to bin the watch I paid 300 quid for only 15 months ago.

Any advice appreciated

Toots

I think Samsung are only selling the Watch 3 strap now. I got an official Samsung one from a seller in the UK (before Christmas) and it was a genuine Samsung one - they sold phones and parts. They are out there, it'll probably take a bit of hunting to get one. The only thing to be aware of is with the watch, you get a small and a large in the box, whereas the replacement straps are "medium" so if you have large wrists you may run into problems. Amazon have loads of 3rd party straps on sale too.

Xterminator

+1 amazon sell them.

gmg678

gaz15 wrote: »

I bought at Samsung Galaxy Watch in Jan 2020 and yesterday the strap broke on it, it just cracked and snapped. I looked into buying a new strap but they don't seem to be available to order anywhere and I contacted Samsung who told me that they weren't available to order via Samsung.

My question is surely I should have some recourse, I don't mind paying for a new strap and I'm not looking to get it for free but essentially I'll have to bin the watch I paid 300 quid for only 15 months ago.

Any advice appreciated

https://www.amazon.co.uk/Fullmosa-Colors-Watch-Release-Stainless/dp/B07F22V7JX/ref=sr_1_8?crid=SN5LTKV6QBVY&dchild=1&keywords=smart+watch+strap&qid=1619438177&sprefix=smart+watch+stra%2Caps%2C180&sr=8-8

Something similar to this is what I bought for my Samsung smart watch, there is a good few on amazon that you can get.

Gooser14

gaz15 wrote: »

I bought at Samsung Galaxy Watch in Jan 2020 and yesterday the strap broke on it, it just cracked and snapped. I looked into buying a new strap but they don't seem to be available to order anywhere and I contacted Samsung who told me that they weren't available to order via Samsung.

My question is surely I should have some recourse, I don't mind paying for a new strap and I'm not looking to get it for free but essentially I'll have to bin the watch I paid 300 quid for only 15 months ago.

Any advice appreciated

If you purchased the watch within the EU then you have certain rights under the sale of goods act. The rights don't apply to items purchased from a private seller. See the following link:

https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html#lc9fb2

You should make a formal complaint to the seller using the CCPC letter of complaint template at the following link:

https://www.ccpc.ie/consumers/how-to-complain/?gclid=Cj0KCQjwyZmEBhCpARIsALIzmnIi_TDIsPkRpoc-HvcjVN-oDCeGFxcsNWxwxpHn8fQ6TQTchABQGF0aAnEsEALw_wcB&gclsrc=aw.ds

You also have the option to make a claim on the supplier through the Small Claims Court if the supplier doesn't satisfactorily deal with your complaint. It costs Eur 25 to make a complaint through the SCC.

https://www.courts.ie/small-claims-procedure

statto25

gaz15 wrote: »

I bought at Samsung Galaxy Watch in Jan 2020 and yesterday the strap broke on it, it just cracked and snapped. I looked into buying a new strap but they don't seem to be available to order anywhere and I contacted Samsung who told me that they weren't available to order via Samsung.

My question is surely I should have some recourse, I don't mind paying for a new strap and I'm not looking to get it for free but essentially I'll have to bin the watch I paid 300 quid for only 15 months ago.

Any advice appreciated

If you don't mind paying for a strap then why not buy one from another vendor? What recourse are you looking for?

wandererz

gaz15 wrote: »

I bought at Samsung Galaxy Watch in Jan 2020 and yesterday the strap broke on it, it just cracked and snapped. I looked into buying a new strap but they don't seem to be available to order anywhere and I contacted Samsung who told me that they weren't available to order via Samsung.

My question is surely I should have some recourse, I don't mind paying for a new strap and I'm not looking to get it for free but essentially I'll have to bin the watch I paid 300 quid for only 15 months ago.

Any advice appreciated

???
You want to bin a watch because of the strap??

The first thing I did when I got the Galaxy Watch was change the strap.

https://www.amazon.co.uk/dp/B07G8D3FCJ/ref=cm_sw_r_cp_apa_glt_fabc_21XD7Q755JB67Y3XES78?_encoding=UTF8&psc=1

statto25

Gooser14 wrote: »

If you purchased the watch within the EU then you have certain rights under the sale of goods act. The rights don't apply to items purchased from a private seller. See the following link:

https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html#lc9fb2

You should make a formal complaint to the seller using the CCPC letter of complaint template at the following link:

https://www.ccpc.ie/consumers/how-to-complain/?gclid=Cj0KCQjwyZmEBhCpARIsALIzmnIi_TDIsPkRpoc-HvcjVN-oDCeGFxcsNWxwxpHn8fQ6TQTchABQGF0aAnEsEALw_wcB&gclsrc=aw.ds

You also have the option to make a claim on the supplier through the Small Claims Court if the supplier doesn't satisfactorily deal with your complaint. It costs Eur 25 to make a complaint through the SCC.

https://www.courts.ie/small-claims-procedure

Terrible advice especially for a product that I can presume is out of warranty and where the strap is considered a consumable item, in other words its going to break eventually. The OP is best keeping their 25 quid and buying a new strap than going through the small claims court.

L1011

Gooser14 wrote: »

If you purchased the watch within the EU then you have certain rights under the sale of goods act. The rights don't apply to items purchased from a private seller. See the following link:

https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html#lc9fb2

You should make a formal complaint to the seller using the CCPC letter of complaint template at the following link:

https://www.ccpc.ie/consumers/how-to-complain/?gclid=Cj0KCQjwyZmEBhCpARIsALIzmnIi_TDIsPkRpoc-HvcjVN-oDCeGFxcsNWxwxpHn8fQ6TQTchABQGF0aAnEsEALw_wcB&gclsrc=aw.ds

You also have the option to make a claim on the supplier through the Small Claims Court if the supplier doesn't satisfactorily deal with your complaint. It costs Eur 25 to make a complaint through the SCC.

https://www.courts.ie/small-claims-procedure

A generic strap costs a tenner. This would be a giant waste of time and money - it isn't worth doing Small Claims for less than ~150 quid due to the timesink involved.

gaz15

statto25 wrote: »

If you don't mind paying for a strap then why not buy one from another vendor? What recourse are you looking for?

I like the strap that came with it and after not much more than a year of having the watch I'd like to have had the opportunity to get an official replacement from Samsung and not just a knock off version off Amazon.

gaz15

Thanks for all responses & help. I've ordered one off Amazon, hopefully it does the job!