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Samsung charge ports failing (USB C)

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  • 24-04-2021 11:26am
    #1
    DaSchmo
    Registered Users Posts: 95 ✭✭


    I have had Samsung phones the last couple of years with USB type C charge ports. An S10 for two years from mid 2018 to mid 2020 and an S20 since mid 2020.

    The S10's USB C charge port failed after about six months and I then had to replace it under warranty four times after this. Each time the port would work loose after 2 or 3 months and then the phone would give a "moisture detected" notification and refuse to charge. It was always replaced no questions asked under warranty.

    I thought this could have just been a hardware fault related to my S10 but my S20 developed the exact same fault after a couple of months - I think only 3 months. Due to the lockdown etc I only got it repaired (again no questions asked under warranty) this week but I wouldn't be surprised give the history if this one failed after a few months too.

    So what is it, could there be something i am doing which is damaging the charge ports - like not being careful enough putting it in and out - or is this a common fault with Samsung's or with phones that have a USB C charge port?


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    #2
    Guffy
    Registered Users Posts: 8,036 ✭✭✭Guffy


    Have had this issue myself. Seems to come and go depending on what charger i use and if the phone is dead or turned on when i plug it in. If the phone powered off before i plugged it in I'd get a big orange warning light. If i booted it up and plugged it in before it died again it would charge grand. Only happened with some chargers though.


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    #3
    _Kaiser_
    Registered Users Posts: 28,690 ✭✭✭✭_Kaiser_


    Haven't had any issues with my more recent Samsungs (s9+, note 9, note 10+), but I stick with original cables or from the likes of Anker. Are you using cheap cables?

    I would also suggest getting some wireless chargers. I have several around the house so really only physically plug a cable into it when I'm in the car


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    #4
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,767 Mod ✭✭✭✭L1011


    From various issues across brands, I'm coming to the conclusion that USB-C is nowhere near as sturdy as it was designed to be. Ports are not anchored properly (may be because that would need thicker phones) and the internal pins are easily misaligned


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    #5
    athlone573
    Registered Users Posts: 726 ✭✭✭athlone573


    It's a common fault, in my experience

    My S9 is also very fussy about USB cables, only AmazonBasics or original Samsung (not even Anker work).


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    #6
    ED E
    Registered Users Posts: 36,165 ✭✭✭✭ED E


    Are you using your phone while its charging?


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