Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on [email protected] for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact [email protected]

New TV dead

  • 17-04-2021 4:13pm
    #1
    Registered Users Posts: 5,657 ✭✭✭


    I have bought LG TV with 6 years warranty. Its only 3 months old.

    Am I entitled to a new TV or repair?


Comments

  • Moderators Posts: 6,830 ✭✭✭Spocker


    Did you buy online or bricks and mortar? Bring/send it back to the shop you bought it from, and you can try and negotiate either a repair, replacement or a refund. If they insist on a repair (the retailer can decide this), it must be permanent.


  • Registered Users Posts: 33,063 ✭✭✭✭listermint


    Repair or replace if repair doesn't work


  • Registered Users Posts: 5,657 ✭✭✭masterboy123


    Bought it online. They have agreed to repair it. But I am wondering if I could ask a new one instead given it is only 3 months old?
    Spocker wrote: »
    Did you buy online or bricks and mortar? Bring/send it back to the shop you bought it from, and you can try and negotiate either a repair, replacement or a refund. If they insist on a repair (the retailer can decide this), it must be permanent.


  • Moderators Posts: 6,830 ✭✭✭Spocker


    You can ask, but the retailer can insist on the repair route first


  • Registered Users Posts: 4,703 ✭✭✭Xterminator


    You asked about your rights. you have a right to one of the 3 R's. Repair replace refund as a remedy. And you dont get to choose which one.

    So from what you have said the retailer has offered one of the 3 r's. Repair. This is an acceptable offer, because its one of the 3 R's.
    However the repair must be permanent. so if this same issue occurred again, within the useful lifetime of the TV - you could then say you have already repaired it, now a different remedy must be offered.

    your preference might be for a new TV, but you don't have a right to demand one.


  • Advertisement
  • Registered Users Posts: 5,657 ✭✭✭masterboy123


    Thanks for this.

    So just be clear re: 3 R's. Why is repair twice?
    You asked about your rights. you have a right to one of the 3 R's. Repair replace repair as a remedy. And you dont get to choose which one.

    So from what you have said the retailer has offered one of the 3 r's. Repair. This is an acceptable offer, because its one of the 3 R's.
    However the repair must be permanent. so if this same issue occurred again, within the useful lifetime of the TV - you could then say you have already repaired it, now a different remedy must be offered.

    your preference might be for a new TV, but you don't have a right to demand one.


  • Registered Users Posts: 587 ✭✭✭jonnygee


    Its actually 4 r,s
    Repair
    Replace
    Refund of full cost
    Reduction of initial price.
    in your case only the common first 3 r,s would apply.


Advertisement