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debit card not working

  • 12-04-2021 9:32pm
    #1
    a_w666
    Registered Users, Registered Users 2 Posts: 2 ✭


    i can't use my debit card online or at checkouts. it still works at cash machines. tried "unblocking account to direct debits" in the app but that didn't work. idk what else to do.


Comments

  • #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    Good morning a_w666,

    Thanks for getting in touch with us here on Boards.ie.

    We're sorry to hear you're having difficulty using your card. The card may have been flagged for a security check and we'd ask you to check for a text or email from our card security team and follow the instructions in the message.

    If you haven't received a message, you can call our card security team on freephone 1800946764. One of my colleagues can certainly check if your card has been flagged.

    I hope this information helps!

    Many thanks,
    Megan


  • #3
    a_w666
    Registered Users, Registered Users 2 Posts: 2 ✭a_w666


    i got in contact over the phone and they sent me out a new. new one doesn't work either. why the **** can't i use it? this has been going on far too long and i just want it sorted out. it's too much of a hassle getting in contact on the phone so i want to get it sorted out here or over email if possible.


  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    a_w666 wrote: »
    i got in contact over the phone and they sent me out a new. new one doesn't work either. why the **** can't i use it? this has been going on far too long and i just want it sorted out. it's too much of a hassle getting in contact on the phone so i want to get it sorted out here or over email if possible.
    Hi There,

    Thanks for getting back to us here. Can we check with you when you received the new card for the account did you activate this in the ATM prior to trying to use the card online?

    Thanks Jen


  • #5
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,583 ✭✭✭greasepalm


    The old ATM trick goes over our heads as the same thing happened with mine


  • #6
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    greasepalm wrote: »
    The old ATM trick goes over our heads as the same thing happened with mine
    Hi there,

    Thanks for getting in touch with us here today. We are sorry to hear that you have been experiencing difficulty with using the card for your account. When a new card is received this needs to be activated in an ATM prior to using the card online.

    Can we check with you have you received an email or text from our card security team requesting you to confirm a transaction as genuine or not?

    Please note that you will never be asked to disclose any account or password information in full or click on any link.

    Thanks Jen


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  • #7
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,583 ✭✭✭greasepalm


    No i meant i did not use my new card at an atm as forgot.


  • #8
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    greasepalm wrote: »
    No i meant i did not use my new card at an atm as forgot.
    Thanks for this, once you activate the card at an ATM this should work as normal for you. Please feel free to get back in touch with us if we can help with anything else.

    Thanks Jen


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