Moved home, virgin, qnap, plex issue

blink44

Hi, not sure if I'm posting in the right place so forgive me if I'm in the wrong area.

Just left the family home into my own place and brought my qnap nas that I have my plex server on and connected it to my new virgin router. all seemed to be going ok, can watch on my android box which is also connected with ethernet. however when I open up the plex app through the nas on my laptop it says I do not have access to the server, same when I open the plex app on my iPad. I would have thought this would work fine as im on the same wifi network.

I remember years ago having to setup port forwarding on the router for remote access but I don't even see that option on the new router.

still I thought that would only be for remote access and that accessing over wifi would work fine, any ideas or help?

Spear

Sounds like your VM modem is on DS-Lite mode, and hence doesn't have a proper public IPv4 address, and in turn no port forwarding or other features. You'll need to contact them to switch it over.

ED E

Spear wrote: »

Sounds like your VM modem is on DS-Lite mode, and hence doesn't have a proper public IPv4 address, and in turn no port forwarding or other features. You'll need to contact them to switch it over.

Explains the remote access issues and maybe the local access issues. Kill IPv6 and see if LAN discovery comes up.

On your laptop you'll be able to access the web version by using

IP:32400/web/index.html# The QNap will tell you what its IP is.

blink44

Thank you both, I’ve finally gotten the chance to get it fixed. Hit the reset button on the qnap and that got it reconnected to the internet then got virgin to switch us over to ipv4 and that got the remote access working again so we seem to be back in business, thanks again