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Anyone else having issues with virgin media?

  • 05-04-2021 5:43am
    #1
    dsagra
    Registered Users, Registered Users 2 Posts: 49 ✭


    Hello,
    I am having issues with my virgin media hub, its internet light (green one) has been blinking for some time now.

    No internet, plus nor a reboot nor a reset helped: I am in Dublin 6.
    Thank you


Comments

  • #2
    Wanderer78
    Registered Users, Registered Users 2 Posts: 30,432 ✭✭✭✭Wanderer78


    Probably is an area issue


  • #3
    dsagra
    Registered Users, Registered Users 2 Posts: 49 ✭dsagra


    Wanderer78 wrote: »
    Probably is an area issue

    Yes, I thought about it, too, although no other led/light is on on the modem, weird, it looks like the modem cannot complete startup


  • #4
    Wanderer78
    Registered Users, Registered Users 2 Posts: 30,432 ✭✭✭✭Wanderer78


    dsagra wrote: »
    Yes, I thought about it, too, although no other led/light is on on the modem, weird, it looks like the modem cannot complete startup

    those kind of issues have happened myself in the past, it does sound like an area problem, rather than equipment problem, but i could be wrong. im on virgin here, and its working perfect, im no where near dublin though


  • #5
    begbysback
    Closed Accounts Posts: 2,910 ✭✭✭begbysback


    Try restarting the box


  • #6
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,315 CMod ✭✭✭✭spurious


    How long is 'some time'?
    It can take a long time if they are doing something their end. Even a reboot and reconnect can take ten minutes to fully complete.


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  • #7
    dsagra
    Registered Users, Registered Users 2 Posts: 49 ✭dsagra


    begbysback wrote: »
    Try restarting the box

    yes, performed bot ha hard reset and a reboot a couple of times, with no luck. Cable is plugged correctly, issue seems to have started during the night as everything was fine last evening


  • #8
    dsagra
    Registered Users, Registered Users 2 Posts: 49 ✭dsagra


    spurious wrote: »
    How long is 'some time'?
    It can take a long time if they are doing something their end. Even a reboot and reconnect can take ten minutes to fully complete.

    Don't really know when it started during the night, since last evening everything was fine, but no internet since I woke up a couple of hours ago...

    And a reboot, hard reset, that I am aware it can take up to 10-15 minutes, didn't help, unfortunately: I contacted Virgin: they said they'll send a technician tomorrow morning, but this may also be an area issue (at least, I'm not excluding it)...


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