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Cambridge Audio MELOMANIA 1

  • 03-04-2021 4:37pm
    #1
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭


    Hi guys,

    I bought a pair of the Cambridge Audio MELOMANIA 1 Black wireless headphones on Nov 30th last year.

    Only opened them after Xmas and everything was grand with them until recently. The volume on the right ear bud is constantly low and I can't get it above that which is causing a big imbalance in the listening quality.

    Any ideas? I've made sure there is no dirt blocking anything, also tried resetting the headphones and making sure each earbud is fully charged etc... but no luck at all.

    Could be just a fault with the earbud? Should I return them under warranty?

    I normally use these when out walking so there wouldn't be any issues with water damage etc..


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    OnLooker wrote: »
    Hi guys,

    I bought a pair of the Cambridge Audio MELOMANIA 1 Black wireless headphones on Nov 30th last year.

    Only opened them after Xmas and everything was grand with them until recently. The volume on the right ear bud is constantly low and I can't get it above that which is causing a big imbalance in the listening quality.

    Any ideas? I've made sure there is no dirt blocking anything, also tried resetting the headphones and making sure each earbud is fully charged etc... but no luck at all.

    Could be just a fault with the earbud? Should I return them under warranty?

    I normally use these when out walking so there wouldn't be any issues with water damage etc..
    Hi OnLooker.

    Sorry to hear you are having issues with your Headphones.

    If you can return them to us here at the Belfast store:
    Richersounds
    7 SmithField Square North
    Belfast 
    Co. Antrim
    BT1 1FN

    Please include the charging case also.
    Pop your name and address and a short description on the fault into the package also please.

    Once they arrive back with us we can issue you a replacement pair.

    Any issues please let me know.


  • #3
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Fair play. I’ll do that tomorrow


  • #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    OnLooker wrote: »
    Fair play. I’ll do that tomorrow
    No problem at all OnLooker.

    I'll keep my eye out for them arriving in with us.


  • #5
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Posted them on Tuesday afternoon so they should be with you this week.


  • #6
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    OnLooker wrote: »
    Posted them on Tuesday afternoon so they should be with you this week.
    No problem OnLooker.

    I'll keep my eye out for them arriving and get then replacements issued straight away. 


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  • #7
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Any sign of the headphones appearing on your end?

    Getting a bit worried they have disappeared in the post.


  • #8
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    OnLooker wrote: »
    Any sign of the headphones appearing on your end?

    Getting a bit worried they have disappeared in the post.
    Hi OnLooker,

    They arrived in the store this morning and your new pair should be with you tomorrow!

    Let me know if you have any issues receiving them!

    Kind regards

    David


  • #9
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Fair play lads. Headphones arrived today.

    Brilliant service as per usual. I'll be back again this year for a new soundbar & sub woofer :D


  • #10
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    OnLooker wrote: »
    Fair play lads. Headphones arrived today.

    Brilliant service as per usual. I'll be back again this year for a new soundbar & sub woofer :D
    Excellent OnLooker :)

    just drop us a post or PM when your ready for the soundbar and we'll see what deals are around for you.


  • #11
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Having a mare of a time with the replacement pair. They won't hold a charge past a day or two and I'm not even using them during that time.

    Can I post them back to you? 

    Do I have to get a replacement pair or can I upgrade to another pair of headphones by paying the additional cost? Have lost faith in them to be honest


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  • #12
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    OnLooker wrote: »
    Having a mare of a time with the replacement pair. They won't hold a charge past a day or two and I'm not even using them during that time.

    Can I post them back to you? 

    Do I have to get a replacement pair or can I upgrade to another pair of headphones by paying the additional cost? Have lost faith in them to be honest
    Hi Onlooker,

    If you post those back we can have them tested for you and we can either replace them with a new pair or you can have a credit towards a different brand!

    Please include a copy of your receipt when returning the headphones.

    Let me know what you think!

    Kind regards

    David


  • #13
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Richersounds.ie: DavidS wrote: »
    OnLooker wrote: »
    Having a mare of a time with the replacement pair. They won't hold a charge past a day or two and I'm not even using them during that time.

    Can I post them back to you? 

    Do I have to get a replacement pair or can I upgrade to another pair of headphones by paying the additional cost? Have lost faith in them to be honest
    Hi Onlooker,

    If you post those back we can have them tested for you and we can either replace them with a new pair or you can have a credit towards a different brand!

    Please include a copy of your receipt when returning the headphones.

    Let me know what you think!

    Kind regards

    David
    Thanks David. I'll post the headphones today


  • #14
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Just posted them at lunch. You should get them someday next week.


  • #15
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    OnLooker wrote: »
    Just posted them at lunch. You should get them someday next week.
    Excellent, we'll keep an eye out for them OnLooker!


  • #16
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Looks like you got them. I got an automated email about the refund.

    Am I able to use the credit online or do I need to call up?

    Thanks again


  • #17
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    OnLooker wrote: »
    Looks like you got them. I got an automated email about the refund.

    Am I able to use the credit online or do I need to call up?

    Thanks again
    Hey Onlooker.

    Unfortunately it doesn't transfer over to the website.

    We will drop you a call ASAP to get you sorted with the Sony's in your letter.


  • #18
    OnLooker
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Fair play lads. Service is a dream as usual.

    Delighted with the new Sony headphones.

    Keep up the good work.


  • #19
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    OnLooker wrote: »
    Fair play lads. Service is a dream as usual.

    Delighted with the new Sony headphones.

    Keep up the good work.
    Really happy you're enjoying the Sonys!

    If you need anything else please don't hesitate to drop us a post!

    Kind regards

    David


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