Car Park Access

chicorytip

I have just agreed a lease on an apartment in a five storey block with a residents car park at ground level. I was informed by the letting agent to contact the management company for instructions to gain access to the parking bay which has roller shutters and fronts directly on to a busy main road. There is a numbered space inside corresponding to my flat number. I presumed some sort of key fob would be provided but was given two different mobile phone numbers to contact which both went straight to voicemail with no response. I presume these belong to a security guard or company and when dialled trigger a signal which opens the gates?? Anyway, the upshot is I am unable to park in my own building and have had to use a public car park for the past three nights at considerable expense. The management company has failed to respond to my numerous phone calls and emails regarding the matter.
So, what should I do next?

kippy

chicorytip wrote: »

I have just agreed a lease on an apartment in a five storey block with a residents car park at ground level. I was informed by the letting agent to contact the management company for instructions to gain access to the parking bay which has roller shutters and fronts directly on to a busy main road. There is a numbered space inside corresponding to my flat number. I presumed some sort of key fob would be provided but was given two different mobile phone numbers to contact which both went straight to voicemail with no response. I presume these belong to a security guard or company and when dialled trigger a signal which opens the gates?? Anyway, the upshot is I am unable to park in my own building and have had to use a public car park for the past three nights at considerable expense. The management company has failed to respond to my numerous phone calls and emails regarding the matter.
So, what should I do next?

I would advise contacting the letting agent again and advise them of the situation.

Caranica

Car park spaces should not be numbered the same as units for security reasons. It's not guaranteed that the space corresponding to your unit number belongs to your unit.

Darc19

Some carparks operate by calling a number which automatically opens the gates.

But the agent should give you all the details.

Lazy agent.

chicorytip

kippy wrote: »

I would advise contacting the letting agent again and advise them of the situation.

Thanks, will do, although he simply seems not to know anything about how the thing operates.

chicorytip

Darc19 wrote: »

Some carparks operate by calling a number which automatically opens the gates.

But the agent should give you all the details.

Lazy agent.

I see. Not a freephone, of course!

Darc19

chicorytip wrote: »

I see. Not a freephone, of course!

Virtually every phone plan has inclusive minutes. The one I have access to in Dublin literally just needs a connection. Possibly 5 seconds. Standard 087 number

the_syco

chicorytip wrote: »

I have just agreed a lease on an apartment in a five storey block with a residents car park at ground level.

Did your lease say you will get a carparking space? There being a residents car park in the building means nothing, as not all apartments get a carparking space (and will thus be cheaper to buy). Have seen a few apartment complexes in Dublin with 40-60 apartments, but 20 carparking spaces.

chicorytip wrote: »

I was informed by the letting agent to contact the management company for instructions to gain access to the parking bay which has roller shutters and fronts directly on to a busy main road.

As you don't own an apartment, the management company doesn't have to talk to you.

chicorytip wrote: »

The management company has failed to respond to my numerous phone calls and emails regarding the matter.

You don't own an apartment, so I doubt they will respond. If your lease says you have a carparking spot, have the agent contact the landlord, and who will ask the landlord to contact the management company for a fob.

ibarelycare

chicorytip wrote: »

I see. Not a freephone, of course!

In the last two places I've lived I've had to ring a mobile number to access the gate. There's no charge, no one picks up. The phone rings twice, cuts off, and the gates open.

chicorytip

ibarelycare wrote: »

In the last two places I've lived I've had to ring a mobile number to access the gate. There's no charge, no one picks up. The phone rings twice, cuts off, and the gates open.

Yes, the same system applies in this instance but it's not working for me. The shutter remains closed. In the instances you mention was there a time limit in place between the ending of the phone call and entering the complex which you had to stay within, otherwise the gate would close again?

chicorytip

the_syco wrote: »

Did your lease say you will get a carparking space? There being a residents car park in the building means nothing, as not all apartments get a carparking space (and will thus be cheaper to buy). Have seen a few apartment complexes in Dublin with 40-60 apartments, but 20 carparking spaces.


As you don't own an apartment, the management company doesn't have to talk to you.


You don't own an apartment, so I doubt they will respond. If your lease says you have a carparking spot, have the agent contact the landlord, and who will ask the landlord to contact the management company for a fob.

I have checked this. The apartment in question does come with it's own parking space.

kippy

chicorytip wrote: »

Yes, the same system applies in this instance but it's not working for me. The shutter remains closed. In the instances you mention was there a time limit in place between the ending of the phone call and entering the complex which you had to stay within, otherwise the gate would close again?

It's possible that the gate only opens if the call is from a non hidden, registered with the system, phone number.
Either way, in the first instance the issue is with the letting agent.

PetitPois89

I would say the block management need to register your mobile number to the gate slave system and haven’t done so. Most block management companies won’t deal with tenants, just owners so best contact the agent/your landlord and ask them to request that your number is added to the system

the_syco

chicorytip wrote: »

I have checked this. The apartment in question does come with it's own parking space.

In this case, ring the letting agent for the space number, and for your number to be put onto the "allowed" list. I assume your number is an Irish number?

ted1

chicorytip wrote: »

I see. Not a freephone, of course!

It only has to ring. And checks the caller ID.
No need to pay for a call. But if your not miserable about it, you should change your plan. If your number isn’t registered it won’t open

Talk to the letting agent. He should set you up, the MC have no reason to talk to tenants, only the owners

ibarelycare

chicorytip wrote: »

Yes, the same system applies in this instance but it's not working for me. The shutter remains closed. In the instances you mention was there a time limit in place between the ending of the phone call and entering the complex which you had to stay within, otherwise the gate would close again?

Sounds like your phone number hasn’t been registered. Your landlord/letting agent needs to arrange this with the management company. That’s literally the only way...management company won’t deal with a tenant directly.

chicorytip

ibarelycare wrote: »

Sounds like your phone number hasn’t been registered. Your landlord/letting agent needs to arrange this with the management company. That’s literally the only way...management company won’t deal with a tenant directly.

Ok. I have had extensive communication with the management company myself and they have been forthcoming and seem genuine. I'll raise the issue of the mobile phone registration tomorrow and speak with the estate agent. They did ask for my car reg. number. Thank you.

chicorytip

the_syco wrote: »

In this case, ring the letting agent for the space number, and for your number to be put onto the "allowed" list. I assume your number is an Irish number?

An Irish number,yes and not on private settings. I was informed directly by the management company earlier that I have been added to this "allowed" list.

chicorytip

Problem resolved.
Thank you all.

Chris_5339762

Thats great, glad it was sorted. Just FYI you shouldn't have to go to the management company yourself, you shouldn't as a renter have any dealings with them directly, your landlord (or your agent) is responsible for that. But they can be lazy or stupid, as you have discovered!!!!