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Sky Broadband Issue

  • 20-03-2021 10:20AM
    #1
    mikerd4
    Registered Users, Registered Users 2 Posts: 283 ✭✭


    I had Sky broadband installed last week. Yesterday it just stopped. The optical unit is flashing red for loss of signal.
    Can anyone give me a number to contact sky? There self service web page doesnt let me do anything other than tell me everything is ok and its isnt


Comments

  • #2
    barneygumble99
    Registered Users, Registered Users 2 Posts: 4,572 ✭✭✭barneygumble99


    mikerd4 wrote: »
    I had Sky broadband installed last week. Yesterday it just stopped. The optical unit is flashing red for loss of signal.
    Can anyone give me a number to contact sky? There self service web page doesnt let me do anything other than tell me everything is ok and its isnt

    I had an issue with tv few weeks ago. Best way to contact them is to ring them. Setting up a message interaction service isn’t great. They are slow to respond and u get passed from one person to another.


  • #3
    mikerd4
    Registered Users, Registered Users 2 Posts: 283 ✭✭mikerd4


    barneygumble99 wrote: »
    I had an issue with tv few weeks ago. Best way to contact them is to ring them. Setting up a message interaction service isn’t great. They are slow to respond and u get passed from one person to another.
    When you ring and say broadband fault it routes you to the online guide. I need to actually speak to someone to resolve it


  • #4
    barneygumble99
    Registered Users, Registered Users 2 Posts: 4,572 ✭✭✭barneygumble99


    mikerd4 wrote: »
    When you ring and say broadband fault it routes you to the online guide. I need to actually speak to someone to resolve it
    When I was ringing I was able to say ‘talk to an engineer’ or ‘book an engineer’ when it asked to tell the automation what I wanted. Unless it’s different at weekends.


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