Dewalt drill warranty

Trapeze

I bought a small dewalt drill 10 months ago online from Woodies. Chuck sometimes gave trouble. Hand ring would sometimes rotate with a clicking sound, without moving the jaws. Getting near the year old, so decided to get it fixed under warranty.

I contacted woodies through the site, but no reply. Contacted Dewalt through FB and (eventually) got a number for their warranty providers in Dublin. Was told that there is only a 3 month warranty on chucks.
Anyone else ever came across this?

Calahonda52

Yep, not surprising

The Continental Op

If you didn't register the product on MyDeWalt you only have the warranty the shop will give you. Most registered products get 3 years main exclusions are for batteries. Can't find an exclusion for chucks.

Who were you dealing with I didn't find anyone in the Republic that gave a toss and got fobbed off by two of what are supposed to be main dealers. In the end I found the only place that was helpful was https://www.repairshopni.co.uk/ in the north. Can't say how Brexit has affected that?

Trapeze

The Continental Op wrote: »

If you didn't register the product on MyDeWalt you only have the warranty the shop will give you. Most registered products get 3 years main exclusions are for batteries. Can't find an exclusion for chucks.

Who were you dealing with I didn't find anyone in the Republic that gave a toss and got fobbed off by two of what are supposed to be main dealers. In the end I found the only place that was helpful was https://www.repairshopni.co.uk/ in the north. Can't say how Brexit has affected that?

Powertool Hub.
Man there was helpful, but said that he couldn't replace the chuck (as it was over 3 months since purchase) without the go-ahead from Dewalt. It would cost 46 euro plus currier charges.
I did register it for extended warranty, but this doesn't seem to cover the chuck either.
All leaves a sour taste with such a reputable product. A tradesman who saw my new drill said that they were not what they used to be. I thought it was just because he had all Milwaukee stuff that he said that.

The Continental Op

Trapeze wrote: »

Powertool Hub.
Man there was helpful, but said that he couldn't replace the chuck (as it was over 3 months since purchase) without the go-ahead from Dewalt. It would cost 46 euro plus currier charges.
I did register it for extended warranty, but this doesn't seem to cover the chuck either.
All leaves a sour taste with such a reputable product. A tradesman who saw my new drill said that they were not what they used to be. I thought it was just because he had all Milwaukee stuff that he said that.

Exactly the same sort of crap I had which is why I had to go to the Tool Shop NI.

Have you asked DeWalt on FB what warranty they give on a chuck?

There is no exclusion I can see https://www.dewalt.ie/services/garantie-et-service

punisher5112

Your issue is with woodies.

As it was purchased online you have 2 years warranty, EU wide.

They must repair, replace or refund.

You need to contact woodies and woodies only.

Trapeze

It transpired that the FB pm's were from the US. This didn't become apparent until they looked for my zip code. They then said goodbye and good luck. So it did seem as if they were willing to fix until they found out it was Ireland.

Trapeze

punisher5112 wrote: »

Your issue is with woodies.

As it was purchased online you have 2 years warranty, EU wide.

They must repair, replace or refund.

You need to contact woodies and woodies only.

Have you ever tried to contact Woodies? :mad::mad::mad:

Nice lady at Competition and Consumer Protection found a head office snail mail address for me, but said that this would most likely be just passed back to the people I'd been contacting through the online form in any case.

The Continental Op

punisher5112 wrote: »

Your issue is with woodies.

As it was purchased online you have 2 years warranty, EU wide.

They must repair, replace or refund.

You need to contact woodies and woodies only.

DeWalt sell their stuff on the back of a 3 Year Extended Warranty which the OP registered. DeWalt are making the promises so they should be sorting this.

While I agree Woodies aren't off the hook DeWalt are conning a lot of people in Ireland that they have a 3 year warranty that DeWalt aren't going to honor. Unless I suspect you pay full price and buy from an authrised stealer.

Trapeze

The Continental Op wrote: »

Exactly the same sort of crap I had which is why I had to go to the Tool Shop NI.

Have you asked DeWalt on FB what warranty they give on a chuck?

There is no exclusion I can see https://www.dewalt.ie/services/garantie-et-service

Thanks for the link. Chucks are excluded. I wonder how many know that?

Below, I made the relative parts bold to save reading through it all.

4. Guarantee Claim Exclusions
Claims under this guarantee may be
refused where:
4.1 It cannot be reasonably demonstrated to
the authorised DEWALT Service Agent that
the product failure is due to material or
manufacturing defect.
4.2 The failure or damage is due to wear &
tear incurred on the product during the
course of normal use. See item 4.14. All
products are subject to wear and tear during
use. Correct product selection is important.
4.3 The product date code and serial
number cannot be verified.
4.4 The original proof of purchase is not
produced when the tool is presented for
repair.
4.5 Damage caused by product misuse
including drops, accidents or operations
non-compliant with the operating
instructions.
4.6 Damage caused by the use of nonapproved DEWALT accessories or
attachments or consumables not specified
by the instruction manual.
4.7 Any product where a modification to the
original product has occurred.
4.8 Any product where actual or attempted
repair work on the product has been carried
out by anyone other than a DEWALT
authorised service technician, or where a
repairer has used non-genuine DEWALT
parts.
4.9 Product overload or continued use after
partial failure
4.10 Use in abnormal environments
including ingress of fluids and materials
4.11 Lack of maintenance or servicing to
replace parts subject to wear and tear.
4.12 The product is returned incomplete or
fitted with non-original components
4.13 The product defect is due to an
alignment, adjustment or assembly activity
to be undertaken by the operator that is
described in the operating instructions. All
products are inspected and checked during
manufacture. Any product damage or
misalignment identified on delivery must be
communicated immediately to the seller.
4.14 Failure or damage due to wear & tear
of a component incurred during the course
of normal use. Wear and tear components
include, but are not limited to the following
examples
Common Components
• Carbon Brushes • Cord sets
• Enclosures • Chucks
• Flanges • Blade Holders
• Seals • O-Rings
• Lubricants, grease
Product Specific comp

The Continental Op

Sorry missed that

Trapeze

The Continental Op wrote: »

Sorry missed that

My guess is that a lot of purchasers have missed that. Had I known, I'd have been less enthusiastic about buying their drill.

The Continental Op

Trapeze wrote: »

My guess is that a lot of purchasers have missed that. Had I known, I'd have been less enthusiastic about buying their drill.

tbh it must be a crap chuck as I've have several DeWalt Drills and never damaged a chuck yet but found the plastic keyless ones not the great as they sometimes slip.

Replacements aren't that expensive. Undo the screw inside the bottom of the chuck then grip a decent sized allen key in the chuck then give the end of the allen key a wack with a hammer (anti clockwise?)

Good one?
https://www.amazon.co.uk/Dewalt-DT7043QZ-13-Keyless-Chuck/dp/B0013LEMZO/

Cheap one
https://www.amazon.co.uk/Jacobs-DT7002QZ-13mm-Keyless-Chuck/dp/B000Y8XKDM/

Trapeze

The Continental Op wrote: »

tbh it must be a crap chuck as I've have several DeWalt Drills and never damaged a chuck yet but found the plastic keyless ones not the great as they sometimes slip.

Replacements aren't that expensive. Undo the screw inside the bottom of the chuck then grip a decent sized allen key in the chuck then give the end of the allen key a wack with a hammer (anti clockwise?)

Mine is the good one that you linked to. They need to sort out their maths. 1 for £20, 2 for £45

I could easily buy one and replace it, but that would be letting them off the hook for something that they should replace. It's only been used for about 40 minutes in total.
I suppose that in the end that I will have to swallow the bitter pill. I really cant be without it for a prolonged period. My older bosch one no longer had much battery life left in it.
Sad thing is that I love the weight and balance of the Dewalt drill, but I'll not buy another one.
I try out a few other brands for weight/balance when we can visit shops again.

The Continental Op

What happened to the chuck? There isn't that much to go wrong. I've stripped a few down that have stopped "popping" (opening easily and evenly from fully tightened) after getting rusty and there isn't much to damage in them.

Trapeze

Every now and then the jaws refuse to move, while the hand-ring turns with a clicking sound, similar to the noise a ratchet makes.

The Continental Op

Trapeze wrote: »

Every now and then the jaws refuse to move, while the hand-ring turns with a clicking sound, similar to the noise a ratchet makes.

I used to buy and sell a lot of old tools hence where I got the term "popping" from. Yours don't pop which is sometimes because of a jammed spring inside the jaws. If you have nothing to loose take the jaws off and see if there is an easy way to open them up. Clean out the inside check the spring(s) are seated correctly, clean any muck and rust off oil and reassemble. Although I'm not sure some modern chucks can be dismantled.

silver2020

punisher5112 wrote: »

Your issue is with woodies.

As it was purchased online you have 2 years warranty, EU wide.

They must repair, replace or refund.

You need to contact woodies and woodies only.

Total rubbish and you've been told this before by many posters yet you continue to misled people.

We are in Ireland, the Irish Sale of Goods act applies NOT the EU one. The Irish rules are actually better than the EU rules. But telling people that a 2 years warranty exists is false and misleading

And there is no "must" repair replace or refund unless it is a manufacturing fault or something that should not have happened in normal use

Yes, the contract is with the retailer, but in many instances the manufacturers warranty is superior to the statutory warranty, so you have the OPTION to go to the retailer or use the manufacturer's warranty

punisher5112

silver2020 wrote: »

Total rubbish and you've been told this before by many posters yet you continue to misled people.

We are in Ireland, the Irish Sale of Goods act applies NOT the EU one. The Irish rules are actually better than the EU rules. But telling people that a 2 years warranty exists is false and misleading

And there is no "must" repair replace or refund unless it is a manufacturing fault or something that should not have happened in normal use

Yes, the contract is with the retailer, but in many instances the manufacturers warranty is superior to the statutory warranty, so you have the OPTION to go to the retailer or use the manufacturer's warranty

EU wide for Irish purchase.

How am I wrong, the contract is with woodies.

The warranty that is offered outside of that tends to be near useless as in their terms near everything is excluded.

Where are you getting many times and what's with the attitude.

The 3 things I said must be followed not in that order, I never stated it must be.

punisher5112

https://www.ccpc.ie/consumers/shopping/buying-online/

silver2020

punisher5112 wrote: »

EU wide for Irish purchase.

How am I wrong, the contract is with woodies.

The warranty that is offered outside of that tends to be near useless as in their terms near everything is excluded.

Where are you getting many times and what's with the attitude.

The 3 things I said must be followed not in that order, I never stated it must be.

There is no statutory 2 year warranty for items purchased from an Irish retail store.

The 3 r's are where a fault has developed that was due to manufacture / design issue.

In Ireland, if the faulty component / item should have a reasonable expectation of lasting 4 year or even 6 years, you have rights to repair/replacement or even refund in certain circumstances.

But there is no wide ranging two year fixed rule.

punisher5112

silver2020 wrote: »

There is no statutory 2 year warranty for items purchased from an Irish retail store.

The 3 r's are where a fault has developed that was due to manufacture / design issue.

In Ireland, if the faulty component / item should have a reasonable expectation of lasting 4 year or even 6 years, you have rights to repair/replacement or even refund in certain circumstances.

But there is no wide ranging two year fixed rule.

Of course I was talking about if it's manufacturing fault, if broken by user then that's on them.

silver2020

punisher5112 wrote: »

Of course I was talking about if it's manufacturing fault, if broken by user then that's on them.

no matter what, there is no 2 year statutory warranty as you stated and such information causes problems if people go into a retailer stating that it is "the law" when it is not.

punisher5112

silver2020 wrote: »

no matter what, there is no 2 year statutory warranty as you stated and such information causes problems if people go into a retailer stating that it is "the law" when it is not.

Online, not in store.

I've been through it, got judgement for a UK purchase online, had to bring to court.

silver2020

punisher5112 wrote: »

Online, not in store.

I've been through it, got judgement for a UK purchase online, had to bring to court.

OP bought from woodies = a 100% Irish store. There's zilch in the thread about buying from a UK store. So the Irish legislation would have applied if it was a manufacturing defect.

If you buy in UK, UK rules apply, (now not in EU, so your case would not longer apply) if you buy in France, French rules apply (France applies the EU recommended 2 year)

Sleeper12

silver2020 wrote:

no matter what, there is no 2 year statutory warranty as you stated and such information causes problems if people go into a retailer stating that it is "the law" when it is not.

Yes there is.

You seem to think that because we have an Irish sale of goods act the we aren't protected by the relevant EU legislation. In Ireland we are protected by both. So you do in fact get the Two years warranty as stated by another poster. You also have the sale of goods act. Sale of goods act is better on paper but very difficult to get a successful judgment in the scc for a drill over two years old.

So to be clear, you can use EU two years warranty, sale of goods act or warranty offered by the manufacturer

Trapeze

The trouble I now have is that to force my rights to be honored, I'd have to spend 25 euro for small claims, to save 46. It would also mean being without my drill for probably a long period. Also I'd have courier charges.
I suppose I'll have to swallow my pride and just give up on it and keep away from Dewalt in the future.
caveat emptor, even with a useless extended warranty.

colm_mcm

Surely they can’t just exclude certain things from the warranty if they’re a consumer product?

Shouldn't exclusions be pointed out at point of sale?

Sleeper12

Trapeze wrote:

The trouble I now have is that to force my rights to be honored, I'd have to spend 25 euro for small claims, to save 46. It would also mean being without my drill for probably a long period. Also I'd have courier charges. I suppose I'll have to swallow my pride and just give up on it and keep away from Dewalt in the future. caveat emptor, even with a useless extended warranty.

The advice on this thread has been woeful for the most part. Why everyone is taking about DeWalt & their warranty is beyond me. Why you'd even think about the scc at this point I don't understand.

Your contract is with Woodies and not with DeWalt. Every branch of woodies has a customer service desk. You should bring it back to them & explain that you bought it online but you can't get any response online.

If it ever comes to going to the scc you won't be bringing DeWalt to court as you don't have to a contract with them. You would be bringing Woodies (part of the Grafton Group) to court.

The best advice I can give you is to ignore what has been claimed on this thread & ask on the consumer forum instead. You can get posters waffling there too but you can also get some great advice & they will provide links to the relevant information

Trapeze

Sleeper12 wrote: »

The advice on this thread has been woeful for the most part. Why everyone is taking about DeWalt & their warranty is beyond me. Why you'd even think about the scc at this point I don't understand.

Your contract is with Woodies and not with DeWalt. Every branch of woodies has a customer service desk. You should bring it back to them & explain that you bought it online but you can't get any response online.

If it ever comes to going to the scc you won't be bringing DeWalt to court as you don't have to a contract with them. You would be bringing Woodies (part of the Grafton Group) to court.

The best advice I can give you is to ignore what has been claimed on this thread & ask on the consumer forum instead. You can get posters waffling there too but you can also get some great advice & they will provide links to the relevant information

thanks for the advice, but nearest Woodies is outside my permitted travel and will most likely remain outside it after next easing of lockdown. By the time I am allowed to travel more than 1 year will have passed.
It's just not wort the hassle to probably pay 40 euro to have a 46 euro fix.

I really thought that when contacting Dewalt directly and explaining my case that it would have been their policy to wash their hands of it. What is the extended warranty about? Perhaps just an information harvesting ploy.

Anyway, hopefully this thread will be of use to others thinking of buying a Dewalt product, thinking they a well covered if something goes wrong.

I am going to drop it now and buy that £20 chuck that a poster above linked to.

punisher5112

Trapeze wrote: »

thanks for the advice, but nearest Woodies is outside my permitted travel and will most likely remain outside it after next easing of lockdown. By the time I am allowed to travel more than 1 year will have passed.
It's just not wort the hassle to probably pay 40 euro to have a 46 euro fix.

I really thought that when contacting Dewalt directly and explaining my case that it would have been their policy to wash their hands of it. What is the extended warranty about? Perhaps just an information harvesting ploy.

Anyway, hopefully this thread will be of use to others thinking of buying a Dewalt product, thinking they a well covered if something goes wrong.

I am going to drop it now and buy that £20 chuck that a poster above linked to.

But that's a genuine reason as you are actually going to a shop.

Trapeze

colm_mcm wrote: »

Surely they can’t just exclude certain things from the warranty if they’re a consumer product?

Shouldn't exclusions be pointed out at point of sale?

I'd guess they can exclude everything except the earth pin on the plug top if they wanted to. After all a manufacturers warranty is a voluntary warranty and not covered by any legislation.
As said above, my strongest claim would be through consumer legislation, but in this case it would cost my almost as much as the likely outcome would deliver.
Woman in consumer affairs did say that we could do with an ombudsman for such thing where the cost of enforcing my rights would be outweighed by the likely judgment.

Sleeper12

Trapeze wrote:

thanks for the advice, but nearest Woodies is outside my permitted travel and will most likely remain outside it after next easing of lockdown. By the time I am allowed to travel more than 1 year will have passed. It's just not wort the hassle to probably pay 40 euro to have a 46 euro fix.

You can travel more than 5k to visit woodies. The only reason they are allowed to open is because they are selling essential goods. You are allowed to travel to buy essential goods.

Trapeze

punisher5112 wrote: »

But that's a genuine reason as you are actually going to a shop.

I am not a tradesman and I wouldn't like to face a garda with my truthful reason for traveling.
I don't think it would fly and then I might really end up out of pocket.

Joseph

I agree there has been a lot of woeful advice on this thread.

It is correct that the 2 year "warranty rule" EU directive was not implemented in Ireland because our consumer law is superior in comparison - why replace with something weaker?

Anyway: yes DeWalt has no obligation here (besides moral), it is Woodies

Yes: the 'best' move is to deal with Woodies customer service in person in a store, why? They're a big chain, you being firm on your rights, they will usually sort you out.

If you cannot get to a store as you mentioned and you can't get online/phone then the other option I can recommend is through your bank

Depending if you used a Visa or a MasterCard they each have different sets of rules that protect their cardholders, and the banks must enforce them. I would use this route if it really is not possible to go into the store (as another poster said, going to Woodies for a broken tool is an essential reason) and before touching anything like SCC

If you do need to go this card provider route, generally it will require writing (yes, unfortunately) to your banks card department and requesting a chargeback and explaining all the circumstances. I have successfully done this 3-4 times over the last 10 years when the only other option left to me was the SCC. Note: does not matter if credit or debit.

Good luck

Joseph

Sleeper12 wrote: »

Yes there is.

You seem to think that because we have an Irish sale of goods act the we aren't protected by the relevant EU legislation. In Ireland we are protected by both. So you do in fact get the Two years warranty as stated by another poster. You also have the sale of goods act. Sale of goods act is better on paper but very difficult to get a successful judgment in the scc for a drill over two years old.

So to be clear, you can use EU two years warranty, sale of goods act or warranty offered by the manufacturer

This is incorrect, friend

You can use the EU directive when purchasing from another EU country to Ireland (or indeed in another EU country itself)

Ireland has not implemented this directive

Sleeper12

Joseph wrote:

It is correct that the 2 year "warranty rule" EU directive was not implemented in Ireland because our consumer law is superior in comparison - why replace with something weaker?

This is a myth

"Under the Directive you have a minimum 2-year legal guarantee against faulty products, or products that do not look or work as advertised. ... The Directive covers second-hand goods bought from a trader but it does not cover goods bought from a private individual (known as consumer-to-consumer transactions).6 Jan 2021"

From the Irish citizens advice website

You never wondered why apple only offers 12 months warranty yet repair & replace phones up to 24 months old in Ireland?

Joseph

Sleeper12 wrote: »

This is a myth

"Under the Directive you have a minimum 2-year legal guarantee against faulty products, or products that do not look or work as advertised. ... The Directive covers second-hand goods bought from a trader but it does not cover goods bought from a private individual (known as consumer-to-consumer transactions).6 Jan 2021"

From the Irish citizens advice website

You never wondered why apple only offers 12 months warranty yet repair & replace phones up to 24 months old in Ireland?

I'm afraid you are incorrect. The quote you made is referring to "Consumer rights in the EU" generally, and the "two year warranty" is the minimum level of protection that EU states must offer. Ireland did not implement this directive.

You are also incorrect on Apple's cover here in Ireland, here - take a look at their website for yourself "6 years from date of delivery"

reach for the stars

Are You sure you are using it at the right torque setting . most new drills have a torque clutch built in and sounds like a ratchet when it slips at a lower torque setting .

Trapeze

reach for the stars wrote: »

Are You sure you are using it at the right torque setting . most new drills have a torque clutch built in and sounds like a ratchet when it slips at a lower torque setting .

Spindle isn't rotating, just the knurled ring on the chuck.

Sleeper12

This is why a DIY forum isn't the best place to look for consumer information. A little knowledge can be dangerous as they say.

It's all a mute point as op seems to want to get it off his chest rather than do anything about it. Nothing wrong with that but pointless arguing about what his consumer are or aren't when he doesn't seem to want them in the first place

Edit:

Consumer Rights Directive

The Consumer Rights Directive 2011/83/EU (CRD), aims to make sure that consumers have the same minimum level of rights no matter where a trader is based in the EU. The Directive was introduced into IRISH law in June 2014.

Trapeze

It's not that I don't want to. It's just not financially practical, now that I've threshed it all out here. Insisting on my rights is more expensive than just buying a chuck.

monkeysnapper

Dont know if it will help you but I deal with power tools warranty for another company and I send all dewalt repairs to Frank Clarke repairs in Cork....

Joseph

Sleeper12 wrote: »

Edit:

Consumer Rights Directive

The Consumer Rights Directive 2011/83/EU (CRD), aims to make sure that consumers have the same minimum level of rights no matter where a trader is based in the EU. The Directive was introduced into IRISH law in June 2014.

Regarding your edit: the warranty aspect of the directive was not introduced...

Sleeper12

Joseph wrote:

Regarding your edit: the warranty aspect of the directive was not introduced...

Dog with a bone. Can you please provide a link to back up what you keep saying?

The Continental Op

monkeysnapper wrote: »

Dont know if it will help you but I deal with power tools warranty for another company and I send all dewalt repairs to Frank Clarke repairs in Cork....

Hope that works for the OP but I've found them as bad if not worse as the crowd in Dublin. They wouldn't touch my issue because I'd bought the tool from Amazon . On previous occasions I'd found them just too expensive to deal with and they wouldn't supply parts unless they fitted them themselves.

Sleeper12

The Continental Op wrote: »

Hope that works for the OP but I've found them as bad if not worse as the crowd in Dublin. They wouldn't touch my issue because I'd bought the tool from Amazon . On previous occasions I'd found them just too expensive to deal with and they wouldn't supply parts unless they fitted them themselves.

I have no idea how good or bad this company are but I can explain the Amazon thing and it might serve as a warning for others.


For a lot of goods like DeWalt, Triton & Aqualisa showers etc there is an Irish & UK agent. Buying from Amazon, Screwfix, B&Q, Homebase, Argus etc means you are buying goods imported from the UK & they don't pass through the hands of the Irish agent. The Irish agent won't pay for repairs on something they didn't sell, nor should they. The UK agent sells goods for the UK market & not Ireland so they won't honor any warranty. This leaves you having to deal directly with the place you bought it from. With Brexit you have to be extra careful when buying from a UK site. They are no longer bound by EU laws that protected you before. Will the offer you a 14 day cooling off period?

The Continental Op

Sleeper12 wrote: »

I have no idea how good or bad this company are but I can explain the Amazon thing and it might serve as a warning for others.


For a lot of goods like DeWalt, Triton & Aqualisa showers etc there is an Irish & UK agent. Buying from Amazon, Screwfix, B&Q, Homebase, Argus etc means you are buying goods imported from the UK & they don't pass through the hands of the Irish agent. The Irish agent won't pay for repairs on something they didn't sell, nor should they. The UK agent sells goods for the UK market & not Ireland so they won't honor any warranty. This leaves you having to deal directly with the place you bought it from. With Brexit you have to be extra careful when buying from a UK site. They are no longer bound by EU laws that protected you before. Will the offer you a 14 day cooling off period?

The DeWalt extended warranty site is the same for UK and Ireland if I register a tool in the UK its included in the list on the Irish site and visa versa.

Sleeper12

The Continental Op wrote:

The DeWalt extended warranty site is the same for UK and Ireland if I register a tool in the UK its included in the list on the Irish site and visa versa.

Then what reason did they give? They said because you bought from Amazon but that's obviously not in the t&cs. So what was it about amazon that they claimed voided the warranty?

The Continental Op

Sleeper12 wrote: »

Then what reason did they give? They said because you bought from Amazon but that's obviously not in the t&cs. So what was it about amazon that they claimed voided the warranty?

They didn't they just said it had to go back to where I bought it.

It was a strange one I won't go into but essentially the tool needed replacing because there were no spare parts for it. While it took a long time to sort out The Tool Shop NI were incredibly helpful in comparison and got me a brand new replacement.

Sleeper12

The Continental Op wrote:

It was a strange one I won't go into but essentially the tool needed replacing because there were no spare parts for it. While it took a long time to sort out The Tool Shop NI were incredibly helpful in comparison and got me a brand new replacement.

The Irish shop wouldn't take it because it was bought in the UK. The shop in NI (UK) were able to help. This is the very point I made