Eir - Cable across my window.

ZeldaF

I am an Eir customer and so is my next door neighbour. When my neighbours had their broadband installed last Sept, I happened to be out on the day. When I returned home I was horrified to find a cable coming from their upstairs bedroom directly across my window and then attached to a lamppost. My previous neighbours broadband with Sky was not installed in this way. An Engineer eventually came out and said the cable could be redirected to another pole but a different Engineer would have to do it. No one ever came back.

I complained to my neighbours who were apologetic and tried to get in touch with Eir to resolve, needless to say they were not successful. I then wrote to the Eir complaints email but of course no response. A friend then told me to contact ComReg who contacted Eir on my behalf. Eir sent the original Engineer back who repeated what he said the last time but again never came back. Both Eir and ComReg have now come back to me to say its not a health and safety issue so nothing can be done. I just wondered if there is anything else I can do?

Johnboy1951

"Cable across my window"

I would like to understand what exactly this means.
Is the cable laying against your house and window, or is it going directly from the neighbours house to a pole some distance from your house, but going across you property, or something entirely different?

celt262

Put up a picture OP.

seamus

If ComReg are satisfied that all is in order, then there may be nothing left to do.

You could talk to a solicitor who specialises in property. ESB Networks have an open wayleave right which in effect entitles them to do things like this; attach cables to your property and run them around.

Eir don't; but at the same time I don't know if a line passing over (but not touching) your property requires a wayleave agreement. This is why you'd need a solicitor to clarify if they're allowed do this or if you're entitled to have them move the line. In the UK, if the line is over 3m off the ground, it's allowed. But their law is different in many other ways.

I expect you're out of luck here, but depending on how bad it is, it might be worth it.

seamus

seamus wrote: »

If ComReg are satisfied that all is in order, then there may be nothing left to do.

You could talk to a solicitor who specialises in property. ESB Networks have an open wayleave right which in effect entitles them to do things like this; attach cables to your property and run them around.

Eir don't; but at the same time I don't know if a line passing over (but not touching) your property requires a wayleave agreement. This is why you'd need a solicitor to clarify if they're allowed do this or if you're entitled to have them move the line. In the UK, if the line is over 3m off the ground, it's allowed. But their law is different in many other ways.

I expect you're out of luck here, but depending on how bad it is, it might be worth it.

I believe they can't!

It's your property and they can't run a cable through it without your permission.

witnessmenow

In our previous house when we were getting Eir installed it ended up where they needed to run a cable over our neighbours front garden and we rang to neighbour to make sure there was no problem with it, im pretty sure the Eir guy (well the sub contract guys) said that we would need permission , we would have asked with the neighbour either way.

ZeldaF

Johnboy1951 wrote: »

"Cable across my window"

I would like to understand what exactly this means.
Is the cable laying against your house and window, or is it going directly from the neighbours house to a pole some distance from your house, but going across you property, or something entirely different?

Directly from my neighbours house but not touching my property.

ED E

Email: plantalterations@eir.ie

Postal address :

Plant Alterations
Desk 6B-19 eir HQ
1 Heuston South Quarter
St John's Road
Dublin 8

Or it could be "accidentally" knocked while you were painting your gaff a few times until they get the message. But your neighbours might not appreciate that.

Markus Antonius

Pair of scissors, snippedy snip, woopsies - no more problems for you.

D3V!L

How close is it to the property ? A diagram or picture would help.

GerardKeating

Markus Antonius wrote: »

Pair of scissors, snippedy snip, woopsies - no more problems for you.

Well, no more problems, apart from a possible conviction for criminal damage perhaps?

ZeldaF

I wouldn't do that to my neighbours, they are nice people. I did email plant alterations and of course got no response.

andublin

“a cable coming from their upstairs bedroom directly across my window and then attached to a lamppost.”

How far is it from your window? Does it just affect your view? Or close enough to affect health and safety of someone washing windows or house painting?
Distance is probably relevant.

ZeldaF

andublin wrote: »

“a cable coming from their upstairs bedroom directly across my window and then attached to a lamppost.”

How far is it from your window? Does it just affect your view? Or close enough to affect health and safety of someone washing windows or house painting?
Distance is probably relevant.

Its about 3 ft from the window, see photo.

andublin

ZeldaF wrote: »

Its about 3 ft from the window, see photo.

Just my opinion, but I don’t think any change is likely. Not looking close enough for any impact except your view.

ZeldaF

andublin wrote: »

Just my opinion, but I don’t think any change is likely. Not looking close enough for any impact except your view.

But there is also the fact that I can't get a ladder up to my window because the wire is in front.

dam099

ZeldaF wrote: »

But there is also the fact that I can't get a ladder up to my window because the wire is in front.

If it really would interfere with that (I would have thought 3ft would allow space to hook a ladder under the wire) then you could raise it as a safety issue e.g. in the event of a house fire could interfere with the fire brigades rescue ladders. It would also impact house maintenance such as painting, clearing gutters etc.

human 19

do you have a solicitor? That would be my next port of call. A letter from them to EIR would probably see the situation resolved very quickly. The cable sent to the other pole in the photo and then straight across the road would seem to be the optimal solution

Truckermal

andublin wrote: »

Just my opinion, but I don’t think any change is likely. Not looking close enough for any impact except your view.

Maybe get them to cut down the old Tree too...:pac:

ZeldaF

I wrote to my local TD, 2 weeks ago and Eir came this morning and adjusted the wire further away from my window. It sure was a long journey to get them to do it but I'm happy enough with the outcome.

al.

Hi ZeldaF,

I am having the exact same issue that you were having and it is going on over a year now.

I have a wire running straight across my window from an adjoining house and is obstructing access to my property. I can reach out my window and grab the wire, that is how close it is.

I have just e-mailed ccm@eir.ie as was getting nowhere through the neighbour who keeps saying Covid is preventing them moving it.

Did you get any success going down any other routes or was it the contact with your local representative that got the matter resolved? I was hoping to paint the outside of the house this year but cable is preventing scaffolding being erected so really need it sorted!! Thanks.

ZeldaF

al. wrote: »

Hi ZeldaF,

I am having the exact same issue that you were having and it is going on over a year now.

I have a wire running straight across my window from an adjoining house and is obstructing access to my property. I can reach out my window and grab the wire, that is how close it is.

I have just e-mailed ccm@eir.ie as was getting nowhere through the neighbour who keeps saying Covid is preventing them moving it.

Did you get any success going down any other routes or was it the contact with your local representative that got the matter resolved? I was hoping to paint the outside of the house this year but cable is preventing scaffolding being erected so really need it sorted!! Thanks.

Hi, sorry for late reply. Get in touch with your local TD, they will contact Eir on your behalf and finally they will listen.say its a health and safety issue and you are in danger if you try to paint or clean your windows. Good luck.

ZeldaF

ZeldaF wrote: »

Hi, sorry for late reply. Get in touch with your local TD, they will contact Eir on your behalf and finally they will listen.say its a health and safety issue and you are in danger if you try to paint or lean your windows. Good luck.

Sorry meant to say mine got resolved within 2 weeks by going this route,before that no one was listening.

al.

Thanks for the response - will give that a go.