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Best way to report a fault on Eir Broadband?

  • 09-03-2021 9:24pm
    #1
    Cluedo Monopoly
    Registered Users, Registered Users 2 Posts: 10,401 ✭✭✭✭


    We are experiencing intermittent problems with our Eir Fibre BB and I need to contact Eir or whoever manages the infrastructure. What is the best way to report these issues? I notice the Log-a-Fault webpage is not working and I know that Eir can be a nightmare to deal with. Any advice?

    What are they doing in the Hyacinth House?



Comments

  • #2
    stefanovich
    Registered Users, Registered Users 2 Posts: 5,490 ✭✭✭stefanovich


    Cluedo Monopoly wrote: »
    We are experiencing intermittent problems with our Eir Fibre BB and I need to contact Eir or whoever manages the infrastructure. What is the best way to report these issues? I notice the Log-a-Fault webpage is not working and I know that Eir can be a nightmare to deal with. Any advice?

    God help you. Eir customer support is worst in the country by far. If your contract permits it just leave.

    Normally I call my ISP on the phone. Have Eir stopped answering phones now?


  • #3
    Cluedo Monopoly
    Registered Users, Registered Users 2 Posts: 10,401 ✭✭✭✭Cluedo Monopoly


    stefanovich wrote: »
    God help you. Eir customer support is worst in the country by far. If your contract permits it just leave.

    Normally I call my ISP on the phone. Have Eir stopped answering phones now?

    I haven't tried calling them yet. I spent hours on Eir support lines a couple of years ago and I dread it.
    Can I call the KN crowd direct?
    I would imagine my contract is long up but nervous about moving all the same.

    What are they doing in the Hyacinth House?



  • #4
    oscarBravo
    Technology & Internet Moderators Posts: 28,830 Mod ✭✭✭✭oscarBravo


    Cluedo Monopoly wrote: »
    Can I call the KN crowd direct?

    Nope. Fault reports have to go through your ISP.


  • #5
    stefanovich
    Registered Users, Registered Users 2 Posts: 5,490 ✭✭✭stefanovich


    Cluedo Monopoly wrote: »
    I haven't tried calling them yet. I spent hours on Eir support lines a couple of years ago and I dread it.
    Can I call the KN crowd direct?
    I would imagine my contract is long up but nervous about moving all the same.

    You shouldn't be nervous about better value and actual customer service.


  • #6
    Cluedo Monopoly
    Registered Users, Registered Users 2 Posts: 10,401 ✭✭✭✭Cluedo Monopoly


    stefanovich wrote: »
    You shouldn't be nervous about better value and actual customer service.

    No I am nervous that I will lose all internet connectivity during the switch over.

    What are they doing in the Hyacinth House?



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  • #7
    stefanovich
    Registered Users, Registered Users 2 Posts: 5,490 ✭✭✭stefanovich


    Cluedo Monopoly wrote: »
    No I am nervous that I will lose all internet connectivity during the switch over.

    Do you have FTH or cable options where you live?


  • #8
    oscarBravo
    Technology & Internet Moderators Posts: 28,830 Mod ✭✭✭✭oscarBravo


    Cluedo Monopoly wrote: »
    No I am nervous that I will lose all internet connectivity during the switch over.

    If you switch to a competent ISP, that won't be a problem.


  • #9
    stefanovich
    Registered Users, Registered Users 2 Posts: 5,490 ✭✭✭stefanovich


    oscarBravo wrote: »
    If you switch to a competent ISP, that won't be a problem.

    Are Eircom still messing about when you switch, in what would appear to be an attempt to discourage competition?


  • #10
    oscarBravo
    Technology & Internet Moderators Posts: 28,830 Mod ✭✭✭✭oscarBravo


    stefanovich wrote: »
    Are Eircom still messing about when you switch, in what would appear to be an attempt to discourage competition?

    The switching processes are well documented. When retail ISPs follow them correctly, everything goes smoothly. I've seen more problems around double billing (old provider doesn't stop billing) than around loss of service.


  • #11
    Cluedo Monopoly
    Registered Users, Registered Users 2 Posts: 10,401 ✭✭✭✭Cluedo Monopoly


    stefanovich wrote: »
    Do you have FTH or cable options where you live?

    Not to my knowledge. I was using a mobile broadband dongle before Eir brought in fibre.

    What are they doing in the Hyacinth House?



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  • #12
    Eldrew
    Registered Users, Registered Users 2 Posts: 60 ✭✭Eldrew


    Cluedo Monopoly wrote: »
    We are experiencing intermittent problems with our Eir Fibre BB and I need to contact Eir or whoever manages the infrastructure. What is the best way to report these issues? I notice the Log-a-Fault webpage is not working and I know that Eir can be a nightmare to deal with. Any advice?

    ring 1890 260260 at 8am sharp with your account number


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