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Unable to RDP to office machine

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  • 03-03-2021 11:47am
    #1
    suppafly
    Registered Users Posts: 3,055 ✭✭✭


    Hey all,
    I have a user that is working from home and she RDPs into your desktop in the office via our VPN as she finds using certain things on their faster than on her local laptop.

    Yesterday evening she started having an issue with not being able to connect to her machine, the RDP wouldn't connect. Same this morning. Pings from her laptop to the office computer show request timed out and doing a tracert shows timeouts for all hops after the first one.

    Troubleshooting steps I have taking so far are rebooting the office machine and also her machine. Doing an ip release and and renew on the laptop after having her reboot her modem at home. Still nothing. Her internet is fine as I can remote to it with Splashtop and she can access websites fine. Her AD username is part of the local remote desktop users group on the office desktop machine. The office computer she is trying to get to is 192.168.101.208. I am able to RDP into her machine her in the office also so it is set to be able to accept remote connections.

    Any ideas as to what is causing this issue would be much appreciated.


    Users\mary>ping 192.168.101.208

    Pinging 192.168.101.208 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.101.208:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\mary>tracert 192.168.101.208

    Tracing route to 192.168.101.208 over a maximum of 30 hops

    1 5 ms 4 ms 7 ms 192.168.0.1
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.


Comments

  • Options
    #2
    BailMeOut
    Registered Users Posts: 2,966 ✭✭✭BailMeOut


    What is the gateway IP on the 192.168.101.0 network and have you tried pinging it? Sounds like the VPN is not working.


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