Customs/Import and VAT on items replaced under guarantee

caesar

I got a text from DPD this morning about customs and VAT charges on a set of items that have been replaced under guarantee. I had asked the sender to put a note on the box to that accord, but DPD advised me it makes no difference—the charges are due. The thing is, am I liable for them, or is the manufacture. Or are DPD wrong here in the first place?

I wouldn't have thought that I'd have to pay customs etc. In such a scenario.

Cee-Jay-Cee

caesar wrote: »

I got a text from DPD this morning about customs and VAT charges on a set of items that have been replaced under guarantee. I had asked the sender to put a note on the box to that accord, but DPD advised me it makes no difference—the charges are due. The thing is, am I liable for them, or is the manufacture. Or are DPD wrong here in the first place?

I wouldn't have thought that I'd have to pay customs etc. In such a scenario.

Ask DPD to send you the legislation or directive from Revenue stipulating charges are due on replacement/guarantee items.

caesar

Cee-Jay-Cee wrote: »

Ask DPD to send you the legislation or directive from Revenue stipulating charges are due on replacement/guarantee items.

Cheers, I've asked. Let's see what they say...